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Lawrence English

Lawrence English

Tech Support

Followers of Lawrence English359 followers
location of Lawrence EnglishStone Mountain, Georgia, United States

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  • Timeline

  • About me

    Technical Support at Children’s Healthcare of Atlanta

  • Education

    • Port Chester Senior High School

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    • Port Chester Senior High School

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    • Port Chester Senior High School

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    • Skidmore College

      1997 - 1998
      Certificate Network Administration Information Technology

  • Experience

    • Instinet Incorporated

      Jan 2000 - Jan 2002
      Tech Support

    • Endurance Real Estate Advisors

      Jan 2004 - Jan 2007
      IT Support

       Configured and deployed Compaq Workstations and Blackberries for the client. Symantec Ghost used to image machines. Troubleshot lotus notes.Printer Maintenance, mapping and configuration of new printers for the LAN and local clients. Installed and configured dl380, 360’s servers.  Citrix Admin, Active Directories, WinXP on the Desktop.New user creations in Active Directory. Citrix Administration AS/400 password resets Patched in Workstations and Phone lines to the LAN. Took inventory of all new and used. Show less

    • Hudson River Museum

      Jan 2011 - Aug 2013
      IT Specalist

      Maintained and updated hardware on PC’s and Servers when needed.Resolved Outlook/Exchange 2010 issues. Removed spyware/malware from PC’sAdded printers to the LAN also Break n Fix of PC’s and Printers.VERITAS Backups performed. Access points created.Smart phone support i.e. droid Iphone. New users added to AD

    • Atos

      Nov 2013 - Jan 2017
      Deskside Support Technician

      Provided Desktop and Server support for XL employee’s tickets through Service NowVideo Conference setups-whiteboard, projector, multi location etcReimaged laptops for deployment to new users. VPN tokens, remote assistanceBreak n Fix of laptops, desktops and printers. Smartphone support i.e. droid, iphone etc.Troubleshot TCP/IP connectivity issues on the LAN. Kept inventory of all hardware via CTMS and excel spreadsheets. Outlook 2010 and office support. IT procurement of all assets ie laptops, desktops, ram and other peripherals. Show less

    • WellStar Atlanta Medical Center

      Oct 2017 - Mar 2018
      Workstation Tech

      Surveying assets to be replaced on the network via site mapGathering Mac addresses for EPIC rolloutReplacing assets on the network i.e. printers, zero clients, WOW’s and workstations.Running test scripts TDR to ensure EPIC connectivity to printers and other devices.

    • Employbridge

      Mar 2018 - Jul 2024
      Corporate Technical Support

  • Licenses & Certifications

    • MCP