Jason Hou

Experience

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  Tutor Doctor

  Nov 2016 - Jan 2018

  High School Mathematics and Physics Tutor

  • Provided one-on-one tutoring support for grade 11 and 12 high school students in subjects such as Math and Physics• Communicated with parents about students' progress via email and in-person to allow their • perspective on their children and how to help them improve • Developed and implemented comprehensive lesson plans to help students get better grades

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  Canadian National Exhibition

  Aug 2018 - Sept 2019

  Gate Attendant

  • Scanned and validated admission tickets, controlled the flow of people entering and exiting their assigned gate. Excelled at resolving customer complaints.• Answered guest inquiries about festivities and events going on in the grounds; practiced active listening and replying in a precise and accurate fashion• Greeted customers upon entering the grounds, ensuring guests felt welcomed and had an optimal customer service experience

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  Aurora Winter Festival Toronto

  Dec 2018 - Dec 2018

  Token Seller/Aurora Elf

  • Increased overall sales of ride tokens through cash, debit and credit card transactions and had consistent and perfect tills when working independently• Greeted guests while informing them on the various activities and locations of events resulting in positive reactions and returning customers• Resolved customer complaints and issues before requiring assistance from the manager, listened to all grievances and issues carefully and genuinely offered helpful solutions, ensuring maximum customer service satisfaction Show less

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  Cineplex

  Nov 2019 - now

  Food Runner

  •Served food and beverages to guests in a swift and effective manner which increased guest satisfaction and overall efficiency of the workplace•Working as a team with concession staff and fellow food runners to ensure the proper guest satisfaction once orders are placed•Makes sure the surrounding area of the theatre and washrooms are properly maintained on a regular basis •Performed well under pressure during peak movie times

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  Teleperformance

  May 2020 - now

  Senior Technical Support Representative

  • Assisted clients on Seagate and LaCie hard drives over the phone• Providing support to clients on how to setup their drives for Windows and Mac computers and offer information on compatibility between systems• Guaranteed customer satisfaction in attempting to recover information or setting up software for their given systems• Knowledge of network and RAID drives for troubleshooting