Srujana Polu

Experience

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  Amazon

  Jul 2020 - Apr 2024

  Quality Specialist(former),Amazon

  Over my 3.10 years as a Quality Specialist at Amazon, I played a pivotal role in maintaining and improving quality standards, resulting in improving internal processes related to product Quality ,such as supplier management, manufacturing processes and fulfillment procedures which lead to better outcomes for customers. My dedication to excellence and continuous improvement has consistently contributed to the success of the organization- Developed an Excel-based dashboard to track and visualize productivity metrics, time utilization, and outliers for map editors.- Utilized advanced Excel features like pivot tables, conditional formatting, and data validation.- Automated data extraction using SQL scripts to ensure up-to-date information.Customer Satisfaction Analysis- Analyzed customer feedback data using SQL and Python to identify key areas for improvement.- Created data visualizations in power BI to present findings to senior management, leading to a 10% increase in customer satisfaction scores Show less