Jeremy Aschenbrenner

Experience

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  West Corporation

  Aug 2004 - Aug 2009

  Sales Manager

  Managed 25 sales professionals while also creating reports using SQL queries to analyze trends, make recommendations, and develop best practices. Played the Project Manager for sales projects and coached staff to ensure goals were met or exceeded and tasks were completed prior to deadlines.Key Contributions:• Increased sales through-put from 78% to 95% by implementing process changes after effectively identifying and analyzing trends.• Grew sales results to 110% of goal through developmental coaching and motivation within two months after being assigned a new, under performing sales team.• Successfully coached and developed a Senior Sales Associate, enabling him to be promoted to Sales Manager with another company client. Show less

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  West Corporation

  Aug 2010 - Sept 2014

  Promoted from Business Analyst position.Hired, led, managed, trained, developed, and completed annual reviews for a 10 member cross-functional business analyst team. Acted as Subject Matter Expert (SME) and Lead Business Analyst on executive requests and high profile implementations. • Increased business analyst effectiveness 31% by proactively creating measurable metrics (KPIs) and initiating a quarterly goal process.• Boosted project team efficiency by proactively designing and implementing an online bug tracker which allowed for visibility to the status and next steps of reported issues.• Elevated customer satisfaction 190% by removing process roadblocks, coaching business analysis techniques, and providing a fast paced, positive work environment. Show less Collaborated with internal and external stakeholders to define and document business requirements, functional requirements, and business process flows through interviews, surveys, and business process analysis. Actively involved in all aspects of the software development life cycle including analysis, design, development, testing, and implementation.Key Contributions:• Dramatically increased a client’s performance by 140% after completing a CRM and workflow redesign, enabling them to achieve record high sales the first month after implementation.• Concurrently managed five multi-million dollar a year clients by successfully self-prioritizing an average of seventy application development and reporting requests that ranged significantly in size and scope.• Integrally involved in a seamless update of 750 business critical reports, with no issues identified after implementation. Show less

  • Information Services Manager

    Jan 2012 - Sept 2014

  • Business Analyst

    Aug 2010 - Jan 2012
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  Ledgeview Partners

  Sept 2014 - Nov 2016

  IT Consulting Manager

  Consulted directly with customers to analyze business processes and current systems in order to design, test, and deliver solutions that achieved their business needs. As a leading Business Analyst, was also responsible for successfully setting, managing, and communicating the schedule, scope, and budget of projects.• Managed over one hundred successful projects with varying scopes including business needs analysis, process improvement, and full software design and implementation.• Streamlined, defined, and documented business processes which increased end user consistency and efficiency.• Reduced project escalations and increased company profitability by setting clear expectations at the onset of projects and proactively addressing potential risks and issues throughout. Show less

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  The BA Guide

  Nov 2015 - now

  Chief Instructor

  I created The BA Guide to help ambitious professionals who are aspiring or current Business Analysts. With my 10+ years of experience working as and managing Business Analysts, I design and deliver educational, engaging courses that are created with you, the learner, in mind. My courses apply essential concepts to real-life scenarios and offer convenient, flexible video learning formats. Learn more on The BA Guide website at www.TheBAGuide.com.