Aqil Selamat

Experience

• 

  IIUM

  Jun 2015 - Aug 2015

  Part Timer Employee (Internship)

  I was offered the position as a Part-Time Employee with IIUM Lower Education Sdn Bhd (ILESB). I was attached to Business Development & Marketing Department. During my internship, I was also attached to Human Resources Department. I have to assist both Department until the end my internship. My duties here are as followed:a) Assisted the Manager and Executives from Business Department- Updated student information who received scholarship from the government- Perform Marketing to potential customers (Parents) who want to enroll their children in the school- Attend Private International School Fair in Midvalley Megamall in 2015- Printed out the student's matric card b) Assisted the Manager and Executives from HR Department- Updated the student's information in the system Show less

• 

  Ministry of Transport

  Mar 2017 - May 2017

  Research Staff

  My job scope with the Secretary of Development was to search for relevant information and resources for the research project.Perform my responsibility through data collection, interview sessions by meeting up with government officials, translating words, and producing necessary slides or information throughout the project.

• 

  Klinify

  May 2017 - Jan 2018

  Implementation Lead

  My position was as an Implementation and Support Lead.This is a Start up company from SingaporeFocusing on deploying the clinic management system (CMS) application in clinics and technical support for them.Other than that, I was given the responsibility to handle administrative tasks, customer service relationship with the customer and project management.a) Administrative works- Perform duties such as preparing reports (Microsoft Word and Excel), contacted potential customers to set up meeting and many more.- Created Trello Board for Deployment Team as a place where the whole team could see the workflow process for daily and weekly activitiesb) Customer Service Relationship (Customer Succes)- As the frontline of the company by maintaining relationship between Klinify and Clinics (Doctors/Nurses and Staffs)- Making sure that the application works fine, keeping the customer updated about new version of the application and follow up with their request for certain featuresc) Project Management- Head Project for Smartcard Reader between Klinify and Kridentia Technology Sdn Bhd (Now known as Yasmin Technology Sdn Bhd) in 2017- Assistant Head Project between Klinify and Microsoft Malaysia and Klinify in 2017 Show less

• 

  IBM

  Oct 2018 - Mar 2023

  Business focuses on Australia and New Zealand Market.Acts as an interface between IBM and its client by managing end of lease transactions. The operations are using a dedicated financing system and processes ( e.g. ICFS, SAP). Tasks include issuing purchase and lease orders.Responsible for more complex customer relationships in dealing with contract-related problems and disputes related to EOL transactions.Responsible to maintain awareness of customer decisions and returns, communicating with clients regarding problems/issues raised by them, and becoming IBM Financing contact point. Show less I have support ASEAN, Australia, New Zealand, Korea, and Hong Kong market.Retain good rapport client relationship with IBM clients and business partners, as well as internal client relationships.Daily tasks would consist of generating the purchase agreement & sales orders, usage of SAP system, handling payment requests, and other relevant matters deemed to the business operations. Cooperate with other functions such as market ops, accounting, legal, SAP team, and other teams to ensure smooth transactions.Notable achievements:a) Presenter for SAP system with GARS BSO Manager from Japan team in 2019b) Emcee for KL COE IBM Global Finance Townhall in 2020c) Support various market - ASEAN, Australia, New Zealand, Korea and Hong Kong Show less

  • IBM Financing - Business Support Professional - End of Lease (EOL)

    Mar 2022 - Mar 2023

  • IBM Financing - Business Support Professional - Global Asset Recovery Services (GARS)

    Oct 2018 - Apr 2022
• 

  TELCOWIN

  Mar 2023 - now

  Serve as a liaison between Telcowin's sales, consulting, projects, and it’s customer or clients.Manage the current client portfolio of business, ensuring timely renewals and performing upsells as appropriate.Keep clients engaged and using our products, particularly Salesforce, Sprinklr, and Whatfix.Maintaining a high-level perspective and managing client relationships with C-level executives, leadership teams, middle and lower-level employees.Collaborating with cross-functional internal teams and clients from various departments such as project, implementation, financial, leadership etc. Show less Currently, I’m a Business Analyst focusing on Whatfix Product - Digital Adoption Platform that works as a navigation tool in systems/applications.Directly engage, consult and lead projects with our potential customers or clients. Tasks will include to understand and map business processes to be built. Responsible to perform scope and design of the Digital Adoption solutions on various client platforms and applications ( e.g. Salesforce, SAP, Oracle, In-House system etc).Responsible to maintain strong rapport with cross-functions (Sales, Technical, Account Management, and Whatfix partner).Retain good rapport client relationship in ensuring the requirements and design solutions to meet the client objectives, addressing their goals and needs.Work together with clients from Malaysia, Indonesia, and Vietnam.Notable achievements:a) Represent Telcowin Sdn Bhd for Enlit Asia 2023 in Jakarta, Indonesia as an Exhibitor.b) Work closely with client various teams from Malaysia, Indonesia and Vietnam for project direction, solutioning and implementation. Show less

  • Senior Executive Customer Success

    May 2024 - now

  • Business Analyst

    Mar 2023 - May 2024