Tilak Kumar

Experience

• 

  ITC Hotels

  Jul 2014 - Jul 2017

  WelcomLEAD

  Customer service, Grievance management, Team management, Reservations, Bartending, Hotel central call line, Front office ops., Food & beverage ops.

• 

  IndiGo (InterGlobe Aviation Ltd)

  Aug 2017 - Jan 2019

  Customer Service Officer

  Responsible for Team management, Flight ops., Reservations, Departure and Arrival, DGR Trained, Airport rules & Regulations, Customer Service, Customer retention, Grievance management, and Emergency protocols.

• 

  Air India Limited

  Apr 2019 - Apr 2021

  Cabin Crew In-Charge

  Responsible for Flight Operations, Team management, Flight ops., Certified First aider, Safety & Security protocols, Airport rules & Regulations, DGCA trained, Customer Service, Customer retention, Grievance management, Emergency protocols, and Risk management.

• 

  Walmart Canada

  Jan 2022 - May 2023

  Cashier

  Responsible for delivering excellent customer service while checking out the items for customers.Responsible for upselling MasterCards to boost organizational growth and revenue (Walmart Rewards MasterCard).Responsible for identifying financial fraud, theft and finance scams during operations.

• 

  BellevilleInternational

  Mar 2022 - Jun 2023

  Marketing Team Member

  Belleville International is a NPO who aims to help international students with smooth transitioning to Belleville, Canada.

• 

  Loyalist College

  Jul 2022 - Apr 2023

  Responsible for filming and editing videos highlighting student experience on Loyalist campus and residence (Loyalist Life). Videos are posted to Loyalist tiktok page. Student Tutor to Loyalist college business students.

  • Multimedia Marketing Assistant

    Nov 2022 - Apr 2023

  • Student Tutor

    Jul 2022 - Apr 2023
• 

  Scotiabank

  Mar 2023 - Jun 2023

  Customer Experience Associate

  Responsible for processing day-to-day transactions and nurturing rich, long-standing relationships.Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities.Responsible for providing excellent client services and assistance.in day-to-day banking activities.

• 

  BMO

  Jun 2023 - now

  "Boldly growing the good" in business and life!Awarded the Spotlight Award for Q4, 2023 for exceptional performance as a newcomer.Exceeded performance expectations by achieving outstanding results with a performance rate of 131% in Quarter 1.Successfully managed high-volume branch operations while providing personal banking and investment advice with seamless execution. Demonstrating leadership skills as the Lobby leader for the branch.Consistently delivering exceptional service, advice and support to customers and prospective clients. Identifying customer needs and providing advice, allowing customers to make real financial progress. Collaborating and creating referral opportunities to further grow the customer’s relationship with BMO. Keeping current with the financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Show less

  • Personal Banker

    Jan 2024 - now

  • Personal Banking Associate (Banking Advisor)

    Jun 2023 - Jan 2024