Muhammad Shayan

Experience

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  Telemart

  Jan 2018 - Apr 2018

  Data Entry Operator

  Was responsible for uploading products on the website (Magento interface)

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  Voxtron Solutions

  May 2018 - Apr 2019

  Sales Representative

  Served as a Business Development Executive (BDE) in the Lower Interest (LI) campaign

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  The Sixth Degree

  Oct 2019 - Apr 2021

  Virtual Assistant / E-Commerce Store Manager

  • Managed customer interactions via various platforms including WhatsApp, Facebook, and website chat integration.• Streamlined the order placement process for customers, enhancing their overall experience.• Ensured accurate record-keeping of invoices and managed payment gateways to maintain a comprehensive database.• Coordinated with third-party vendors to secure necessary stock when required.• Efficiently managed inventory to prevent production interruptions and order delays.• Maintained and updated the E-Commerce store in real-time, aligning product availability with inventory levels.• Designed and uploaded new prints/artwork to the store, diversifying product offerings.• Conducted quality checks on inventory and managed inventory storage to safeguard against weather-related damage or quality issues.• Collaborated with third-party vendors to source products not readily available in the market.• Engaged stakeholders in strategic initiatives to foster business growth and brand expansion.• Successfully expanded from a single WhatsApp store to the management of three different E-Commerce websites.• Provided exceptional after-sales service, ensuring timely and accurate delivery to designated locations.• Maintained ongoing communication with shipping companies to facilitate timely order processing and minimize customer delays.• Utilized Google Translate extensively to bridge language barriers and provide superior customer service.• Assumed a managerial role to ensure the production team met deadlines and daily dispatches were executed promptly.• Maintained daily records and invoices in Google Sheets, ensuring data accuracy and accessibility.• Customized and created new stores on Shopify as needed to support business expansion.• Managed data entry, including uploading new designs and removing outdated ones.• Contributed to marketing efforts by creating banners and short promotional videos to drive store visibility and business growth. Show less

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  Tribe Consulting (Pvt.) Ltd.

  Jul 2021 - Jun 2022

  Customer Service Representative

  • Held the role of Senior Customer Service Representative, managing customer interactions for four prominent food chain brands (Papa John's, Hungry Howie's, Passport Pizza, and Mici's Italian Pizza), in addition to an Outage Validation client.• Proficiently utilized Call Center Studio (CCS) and Kookoo systems to handle inbound customer inquiries and requests.• Functioned as an order-taking specialist, assisting customers in placing their orders and ensuring a seamless ordering process.• Provided comprehensive after-sales support, ensuring accurate and timely delivery of customer orders.• Demonstrated strong data management skills by maintaining Google Sheets and actively participating in daily scrum meetings to monitor and achieve Key Performance Indicators (KPIs).• Adaptable to various Point of Sale (POS) systems, tailoring service to meet each client's specific needs.• Specialized in customer retention, effectively resolving issues related to undelivered orders and facilitating order corrections or redeliveries.• Maintained real-time dashboard updates in alignment with daily client updates, including price and item modifications.• Maintained ongoing communication with customers, ensuring a seamless order placement process from start to finish.• Assured payment processing and accurate order entry within the system.• Proficiently managed discount codes and offered customers the best available deals to enhance their overall experience. Show less

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  Corecut solutions

  Sept 2022 - Mar 2023

  Project Manager | Client Relationship Specialist

  • Provided comprehensive post-sales support to clients, ensuring successful project completion and delivery.• Acted as an upsell executive, expanding the company's portfolio by offering additional services to clients.• Collaborated with Web Developers and Graphics Designers using Slack to customize and update products according to client requirements.• Generated new business opportunities through cold calling and targeted email campaigns.• Utilized Adobe Illustrator and WordPress to implement minor client-requested changes, minimizing project delays.• Conducted extensive research to identify effective client sourcing methods and design & development styles.• Skillfully negotiated with clients to maximize profitability while maintaining strong client relationships.• Leveraged Dialpad for effective communication with clients, keeping them informed about project progress.• Coordinated with third-party service providers to outsource required services, ensuring project completion.• Took responsibility for client retention and conflict resolution in cases of dissatisfaction or project delays.• Acted as a floor manager, addressing and resolving issues promptly to retain clients and uphold service quality.• Managed client purchase records and invoices in Google Sheets, ensuring accurate documentation.• Participated in daily meetings, actively contributing ideas to enhance client acquisition and profit margins. Show less

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  Arthur Lawrence

  Jun 2023 - Oct 2023

  Talent Advocate

  • Utilized recruitment tools including Bullhorn, Dice, Monster, and LinkedIn to source qualified candidates.• Conducted thorough candidate assessments to align their skills with job descriptions.• Stayed current with industry trends and technologies to meet client needs effectively.• Negotiated compensation packages in alignment with candidate expertise and client budgets.• Attended daily scrums and meticulously maintained Google Sheets and Excel records.• Conducted location verification meetings with candidates.• Validated candidates' qualifications through tailored questionnaires.• Assessed candidates' motivations and interests to ensure alignment with job opportunities.• Maintained regular communication with candidates via Vonage to provide updates.• Formatted resumes using Microsoft Word to meet Application Tracking System (ATS) requirements.• Managed a robust candidate pipeline, matching opportunities with their expertise.• Utilized Microsoft Outlook and Microsoft Teams for official communications and team collaboration.• Implemented innovative strategies to enhance client support and foster candidate relationships.• Collaborated as a team player to achieve team and individual KPIs.• Contributed to website migration efforts for the UpBrainery project as a hybrid team member. Show less

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  Ibex. Pakistan

  Oct 2023 - Feb 2024

  Customer Support Executive | SaaS & Technical Support | CRM Specialist

  • Spearheaded customer interactions for a leading Fortune 1 retail industry brand, demonstrating a solution-oriented and empathetic approach to address customer concerns promptly and effectively while prioritizing their needs and urgency.• Leveraged proficiency in Max Dialer, Genesys, and CCA2 tools to efficiently handle customer queries, assess resolutions, and navigate company policies, ensuring customer satisfaction and alignment with organizational objectives.• Distinguished by the ability to streamline call processes, optimizing time management for customers and exceeding standard productivity benchmarks, thus setting a precedent as one of the top-performing employee.• Implemented meticulous record-keeping and internal communication practices utilizing Zoom, remaining abreast of policy updates and organizational changes to enhance service delivery.• Cultivated seamless communication channels with customers, facilitating a smooth order placement process from initiation to completion, thereby enhancing customer experience and loyalty.• Employed Citrix extensively to leverage client-provided applications, equipping customers with comprehensive resources and support to address their inquiries effectively.• Maintained proactive engagement with evolving policies and updates, diligently reviewing incoming correspondence via Zimbra and staying informed through Knowledge Base articles.• Demonstrated a commitment to exceptional customer service by going above and beyond to resolve issues, utilizing various tracking systems to monitor orders across multiple couriers, including FedEx, USPS, and UPS.• Upheld a consistent production schedule in adherence to company standards, utilizing Quartz software to maximize productivity and minimize breaks, thereby ensuring optimal performance and efficiency. Show less

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  SarkTech

  Apr 2024 - Jun 2024

  Customer Success & Business Development Manager | SaaS & CRM Specialist

  • Generated $3,000+ in new business by successfully managing cold calling and converting generated leads to acquire 4 high-value clients.• Leveraged Bark to generate new client leads and proactively engaged with them to create business opportunities, presenting my product as a tailored solution to meet their needs.• Collaborated with Web Developers and Graphics Designers using Slack to customize and update products according to client requirements.• Generated new business opportunities through cold calling and targeted email campaigns.• Conducted extensive research to identify effective client sourcing methods and design & development styles.• Skillfully negotiated with clients to maximize profitability while maintaining strong client relationships.• Leveraged Openphone for effective communication with clients, keeping them informed about project progress.• Coordinated with third-party service providers to outsource required services, ensuring project completion.•Managed client purchase records and invoices in Google Sheets, ensuring accurate documentation.•Participated in daily meetings, actively contributing ideas to enhance client acquisition and profit margins. Show less

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  NashTech Solution

  Jun 2024 - Aug 2024

  Customer Success & Business Development Manager | SaaS & CRM Specialist

  • Generated $3,000+ in new business by successfully managing cold calling and converting generated leads to acquire 2 high-value clients.• Leveraged provided leads to proactively engaged with them to create business opportunities, presenting my product as a tailored solution to meet their needs.• Collaborated with Web Developers and Graphics Designers using Slack to customize and update products according to client requirements.• Generated new business opportunities through cold calling and targeted email campaigns.• Conducted extensive research to identify effective client sourcing methods and design & development styles.• Skillfully negotiated with clients to maximize profitability while maintaining strong client relationships.• Leveraged Openphone for effective communication with clients, keeping them informed about project progress.• Coordinated with third-party service providers to outsource required services, ensuring project completion.•Managed client purchase records and invoices in Google Sheets, ensuring accurate documentation.•Participated in daily meetings, actively contributing ideas to enhance client acquisition and profit margins. Show less

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  Rawtech Digital

  Aug 2024 - Nov 2024

  Project Manager | Client Relationship Specialist

  • Generated $20,000+ in new business by successfully managing cold calling and converting generated leads to acquire 5+ high-value clients.• Leveraged provided leads to proactively engaged with them to create business opportunities, presenting my product as a tailored solution to meet their needs.• Collaborated with Web Developers and Graphics Designers using Slack to customize and update products according to client requirements.• Generated new business opportunities through cold calling and targeted email campaigns.• Conducted extensive research to identify effective client sourcing methods and design & development styles.• Skillfully negotiated with clients to maximize profitability while maintaining strong client relationships.• Leveraged Openphone for effective communication with clients, keeping them informed about project progress.• Coordinated with third-party service providers to outsource required services, ensuring project completion.•Managed client purchase records and invoices in Google Sheets, ensuring accurate documentation.•Participated in daily meetings, actively contributing ideas to enhance client acquisition and profit margins. Show less

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  SHM IT Solutions

  Nov 2024 - Jan 2025

  Operational Manager / Clients Relation Manager

  🔹 B2B Lead Generation & Client OutreachGenerated B2B leads using LinkedIn, Google, Bark, Facebook, and other social media platforms.Conducted targeted outreach via LinkedIn messaging, email, and social media to attract potential clients.Managed email marketing campaigns, nurturing leads and increasing client engagement.🔹 Client Communication & Relationship ManagementActed as the primary contact for clients, handling inquiries, negotiations, and service discussions.Communicated with clients via email, phone, and WhatsApp, ensuring seamless engagement.Conducted virtual meetings and sales presentations via Skype, Zoom, and Google Meet to discuss business solutions.🔹 Social Media Management & GrowthManaged LinkedIn, Facebook, and Instagram profiles, responding to inbound inquiries and engaging with prospects.Designed and posted high-quality social media content, increasing LinkedIn page followers by 250+ in a month.Leveraged LinkedIn communities and groups to expand brand awareness and attract leads.Actively invited connections and industry professionals to follow the company page, growing social presence.🔹 Data & CRM ManagementMaintained and updated client records and lead tracking using Google Sheets.Monitored lead conversion metrics, optimizing outreach strategies for better results.🔹 Marketing & Business DevelopmentExecuted marketing email campaigns, increasing brand visibility and client engagement.Aligned sales & marketing strategies to drive business growth and revenue. Show less

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  Link & Co.

  Dec 2024 - now

  Lead Generation

  🔹 B2B & B2C Lead GenerationIdentified and secured new clients through Bark, Facebook, LinkedIn, Instagram, cold calling, cold emailing, and WhatsApp outreach.Monitored Facebook community groups and Reddit to identify photography and videography leads.Built and managed a WhatsApp community of videographers and photographers in Malaysia for job opportunities.🔹 Sales & Client AcquisitionSuccessfully generated RM 6,000+ by closing three high-value clients through organic lead generation.Conducted negotiations to finalize pricing and contract terms, ensuring mutually beneficial agreements.Designed and sent client contracts, securing long-term partnerships.🔹 Project Management & Client RelationsActed as the liaison between clients and the production team, ensuring clear communication, no language barriers, and smooth execution of projects.Personally attended shoots to oversee operations and guarantee alignment with client expectations.Ensured timely delivery of all project deliverables, addressing client requests for modifications and edits.🔹 Client Communication & Data ManagementManaged client interactions via calls, WhatsApp, email, and Facebook to maintain seamless communication.Maintained accurate client records and project details on Google Sheets for efficient tracking. Show less