Sandeep P.

Experience

• 

  IHG Hotels & Resorts

  May 2007 - Oct 2007

  Intern

  Learning the basics of hotel industry as part of my first work experience. Worked in Bar, Events, Housekeeping and Front office.

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  The Royal Household

  Mar 2009 - Jan 2010

  Work Placement

  Required to organize and complete tasks under own initiative. Serving drinks in busy receptions for dignitaries. Waiting on Royal luncheons and dinners exercising discretion at all times. Carrying out general footman duties. Coordinating china and silver requirement with kitchen. Taking inventory in silver pantry.

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  Marriott Hotels

  Feb 2010 - Aug 2010

  F and B Associate (Part Time)
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  The Savoy

  Sept 2010 - Oct 2012

  Butler (Guest Relations)

  1.Direct involvement in Customer Service in form of e.g. booking reservations and organising activities, ensuring maintaining of standards in guest suites2. Coordination between departments, staff and external stakeholders to ensure guests’ satisfaction.3. Extensive use of IT systems including Opera System and Microsoft suite of packages, especially in the context of organising and updating guest profiles information

• 

  Fairmont Hotels & Resorts

  Jul 2013 - Jun 2014

  Supervisor Fairmont Gold

  Ensures the highest possible revenues are generated for Fairmont Gold and works with the Front Office Management on daily up sell programs.Proposes and facilitates innovative, cost-effective guest experience enhancements.Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty.Provide service that consistently exceeds hotel internal and external guest expectations always leading by example.Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation, in line with Fairmont Gold standardsUtilising labour management system to schedule and maintain attendence of the team. Show less

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  Sandals Resorts International

  Sept 2014 - May 2016

  Butler

  • Managing two or more butler villas• Helping guests planning and then organizing their vacation at Beaches.• Ensuring all standard and policies are met during providing customer service

• 

  Hilton

  May 2016 - May 2018

  Food and Beverage Supervisor

  • Running the restaurant and C&B, planning and organizing service. • Organizing training for team member and onboarding of new team members. • Setting RevMax targets every month, motivating and rewarding team each month. • Forecasting weekly revenue for operations and controlling payroll expenses on day to day operation to achieve a monthly target. • Ensuring brand standards and policies are adhered at all times and providing excellent customer service.• Conducting personal development reviews for the team member and helping them to achieve their goals. Show less

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  Bayview International Hotels & Resorts

  Jun 2018 - Feb 2019

  Duty Manager

  • Ensuring smooth operations in Restaurant, Events and Bar.• Recruitment.• Creating SOP’s to ensure consistent and efficient service.• Conducting training for Team Members and Team Leaders for improving guests experience.• Assisting Restaurant manager and Banquet Manager in planning theme dinners and operations.

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  Kinloch Manor & Villas +The Kinloch Club

  Feb 2019 - Sept 2021

  Food and Beverage Manager
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  Karikari Estate

  Oct 2021 - Sept 2022

  Food and Beverage Manager