Deep Enrich
Luis Gabriel Webb Villalobos
102 followers
Heredia, Costa Rica
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About me
Infrastructure Technology Analyst | IT Specialist Support
Education
Universidad Latina de Costa Rica
-Bachillerato Administracion Hotelera.webp)
Universidad Hispanoamericana (CR)
-Bachelor's degree Information Technology
Universidad Nacional
2010 - 2023Diploma System Engineering | Ingeniería en Sistemas Diploma
Experience
Chiquita
Jun 2015 - Jan 2022On Premises technologies management:- MDM administration- Printers administration- Citrix Infrastructure and environment Support Active Directory domain accounts managementOffice 365 Mailbox accounts and Distribution List managementApplications security configurations IT Specialist Support handling calls, chats and incidents based on end users reports
Information Technology Infrastructure Specialist
Oct 2019 - Jan 2022Information Technology Security Analyst
Oct 2016 - Sept 2019Information Technology Service Desk
Jun 2015 - Sept 2016
Citrix
Jan 2022 - Jan 2023Escalation Technical Support Engineer
ShareFile
Jan 2023 - nowSr. Escalation Engineer
Licenses & Certifications
ITIL 4 Foundation Level
PeopleCertFeb 2021
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