Odesh Naidoo

Experience

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  Matrix Warehouse

  Aug 2009 - Dec 2009

  Senior IT Technician

  - Specific maintenance & repairs of computer systems- System backup & data recovery- Managing systems process & prioritizing tasks- Driver searching & troubleshooting Hardware/Software- Creating & maintaining Windows Network Infrastructures - Server 2003/2008- Extensive experience in customer support and service- Vast knowledge of Technology (old & new) and compatibility with current versions of Hardware & Software

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  Space Television

  Jan 2010 - Apr 2015

  Regional IT and Security Technical Manager

  National Project management of IT infrastructure for stores- Manage National Technical Helpdesk and resolve all tickets at Head Office (IT and Surveillance Departments First and Second Level Support)- Regional network system administrator (Microsoft Server 2008 R2)- Point of contact for Multichoice and partner companies.- IT and Surveillance Trainer at Head Office for staff and clientele- Imports and Technical consultant for Security surveillance, IT Hardware & software, wireless signal distribution and transportation (RF, Wi-Fi, VSAT, Satellite)- Product procurement - Sales and market strategy development. Show less

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  Council Security Services

  Jun 2015 - Feb 2016

  Technical Support Manager
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  Eduboard

  Jun 2016 - Oct 2017

  Branch Manager

  • Leadership and general operation of the Gauteng branch, with specific reference to overseeing, managing and supporting the Sales, Technical, Training and Admin departments.• Regular meetings with the teams and individuals to maintain high standards of efficiency, productivity and morale.• bi-monthly Branch Report must be submitted to the Directors • Report any major transgressions of subordinates - Disciplinary hearings and actions.• Monitor major changes to current operations and systems must first be proposed and accepted by the Directors.• Daily management of Gauteng office and staff – How many staff• Ensure all Gauteng departments meet objectives and targets – amend strategy accordingly.• Strategize and plan objectives and goals for departments.• Monitor individual and department performance.• Solutions architect – Create interactive training/classrooms, smart boards, and projectors for learning institutes. • Project Manager – Effectively scope, deploy and service all customer solutions (R50 000 – R850 000)• Installation co-coordinator – Planning for all teams, product fault-finding, site audits and hand-over to client • Customer relations officer – Improve customer experience and promote further business for Eduboard South Africa brand.• IT and Security Integrator – Provide all-in-one solutions with CCTV, VC, Fibre network, etc. (R50 000 – R850 000)Achievements:• Promoted to Regional Branch Manager for Northern Operations in South Africa Show less

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  Jasco Enterprise (Pty) Ltd

  Nov 2017 - Jul 2018

  Customer Solutions Manager (Pre-Sales)

  • Responsible for solution design throughout project implementation , including attendance of project close-up meetings.• Present, demonstrate and provide direction to the customer solutions team and product development team • Validate and approve technical information and pricing validity in the sales pack on receipt of order• Provided extensive support in sales, technical and business areas to key accounts.• Present the solution to the customer in both the pre and post-sales phases• Present the technical solution in the Internal and Customer kick-off meetings• Compile summarized pricing for the solution, taking product and services costs including SLA pricing• Validate solutions design and pricing in proposals, and tenders prior to submission.• Technical documentation for proposals and tenders• Approve solution description in proposals and tenders prior to submission.• Build a working relationship with account managers and customers, especially on assigned accounts• Assist with compilation of project budgets for implementation phase.• Provide inputs to and approve project baseline documents.• Liaise with customer and project manager and assist with initiation of appropriate corrective measures • Assist with management of systems cut-over processes and final handover to customer • Implement/ managed BU Improvement Actions – in particular, ISO 9001 standards Show less

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  Community Investment Technology

  Aug 2018 - Jun 2022

  Technical Manager

  • Manage internal and external relationships with Sales department, International OEMs and End-users, as related to the product and report to the CEO bi-monthly.• Ensure that all projects, architectural designs or calls are delivered within scope, time, cost and quality • Identify cost savings and Identify new opportunities• Responsible for entire Electronic Security Product Portfolio.• Provide Technical support to Service Provider/ Integrator/ End-User• Develop close working relationship with international OEMS vendors.• Development of processes related to the product and support thereof.• Development of policies related to the product and the support thereof.• Development of pre-sales tools related to the product and support thereof.• Develop sales solution strategies and technology roadmaps for products based on market information, trends and Gap analysis.• Develop company business and marketing strategy.• Product Information and Training• Develop product portal, with updated information • Training programs for service providers, integrators and end-users.• Gather, analyze and communicate roadmap information from OEM vendors.• Product Marketing and Sales• Develop and execute a product specific marketing plan both internallyAnd externally• Develop a lead strategy program, and submit to the CEO weekly• Ensure that relevant product sales collateral is up to date • Ensure sales targets are met as per projected sales pipeline.• Client visits, presentations, demonstrations and facilitate detailed • Monitor and manage sales and promotion of product portfolio.• Pricing - Determine the product landed-costing, margins based on market trends. Show less

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  Take Note IT (Pty) Ltd

  Jul 2022 - now

  Product Development and New Business Manager

  • Report to the Head of Sales and Head of IoT. • Prepare engineered solutions and architectural designs • Analyze solutions for cost savings during implementation and develop Ready for Market Penetration Strategies • Provide market leads in the ICT & Electronic Security Sector• Manage the New Business Sales pipeline• Responsible for key projects received from the office of the CEO. Portfolio DevelopmentResponsible for entire Electronic Security Product Portfolio.• Provide Technical support to Service Provider/ Integrator/ End-User• Development of processes related to the product and support thereof.• Development of product policies• Development of pre-sales tools and support thereof.Product Strategy• Develop sales solution strategies and technology roadmaps.• Develop company business and marketing strategy.Product Information and Training• Facilitate product information flow internally. • Develop product portal, with updated information • Develop product specific Training programs for service providers, integrators and end-users.• Communicate roadmap information from OEM vendors.Product Marketing and Sales• Develop/execute product specific marketing plands• Develop a lead strategy program- submit to the CEO on a weekly basis.• Responsible for relevant product sales collateral • Ensure sales targets are met as per projected sales pipeline.• Customer visits, presentations, demos• Monitor and manage sales and promotion of product portfolio. Show less