Ian S.

Experience

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  Maricalum Mining Corporation

  Apr 1999 - May 1999

  Trainee Technician

  - Arc welding and Tig welding- Electrical cabling, moving equipment and general maintenance work

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  Coca-Cola Bottlers Philippines Inc.

  Apr 2000 - May 2000

  Trainee technician

  - Daily machine maintenance, troubleshooting and repair- Arc welding and gas welding- Replacement of worn machine parts such as ball bearings, gears, bushings.- Replacement of sensors and solenoids / contacts on panel tables.- Production line / Automated conveyor belts Line monitoring and troubleshooting- Electrical wiring (new installations, troubleshooting and repair)

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  NEC – Components Philippines Inc.

  Dec 2000 - Dec 2001

  Maintenance Technician

  - Schematic diagram and blueprint reading- Fabrication of shafting, bushing with lathe machine- Arc welding- Tig welding- Using PLC (Programmable Logic Controller) for troubleshooting- Monitoring, maintenance and troubleshooting of automated PCB conveyors- Electrical wiring (new installations, troubleshooting and repair)- Preventive maintenance of machinery and equipment by replacing worn bearings,gears, bushings and shafting including lubrication of gears, chains and pillow blocks- Replacement of broken heaters, sensors and solenoid / contacts on panel boards, motor inverter and switch and worn / missing pneumatic cylinders and valves.- Assist in new machinery installation and relocation Show less

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  Pizza Hut

  Oct 2002 - Jun 2006

  Crew Trainer

  - Specialized in training service crew for total customer satisfaction- Supervision of daily restaurant operation in the absence of managers- Attend to customers' needs- Ensure product availability and standards- Managing dining crew schedules

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  Teletech Customer Management Inc.

  May 2006 - May 2008

  WFM/Real-Time Analyst

  To implement the monitoring, forecasting, planning and analysis of ACD and other related data in an accurate, timely and professional manner to achieve SLAs (Service Level Agreements)- Accurate and timely task delivery and workload forecasting for the Operations Center.- Regular planning to match workload requirements - Support real-time management of call center staffing- Microsoft PowerPoint, Word and Excel for presentation, reporting and data analysis- Support by taking in calls as a level 1 or level 2 support depending on needs to meet SLA Show less

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  Convergys

  May 2008 - Oct 2008

  Technical Support Specialist

  - Provides second-level technical support to North American-based customers of an ISP company; troubleshooting Internet connectivity, e-mail questions and wireless setup. Troubleshooting over the telephone and VoIP technology and dispatch field technicians if necessary.- Provides assistance with PC related concerns such as uninstall/installation of software, Microsoft OS, and maintenance

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  IBM

  Sept 2009 - Sept 2012

  Bid Manager

  - Internal support of the IBM North America engineering sales team- Perform a variety of support responsibilities throughout the sale cycle of the project- Manage confidential multi-million dollar deals for North America Clients of IBM Corporation- End to End bid management for Server, Power and Storage hardware products of IBM- Generates and submits sales proposals, RFI (Request for Information), RFQ (Request for Quotation) and coordinates sales activities for the IBM engineering sales team being supported- Validation of system configurations/specifications of machines/products to be ordered- Partners with engineering sales team to ensure that pre-sales activities are performed promptly and accurately including valuable pre-sales research – product, client, HW/SW inventories to meet SLAs- Liaises with different parties (Pricing, Legal, Fulfillment, Procurement, etc.) to complete the sales cycle- Use of IBM software such as SAP, Citrix, CRM Seibel, Lotus Notes, Outlook, and Sametime- Microsoft PowerPoint, Word and Excel for presentation, reporting and data analysis Show less

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  Relacom

  Aug 2014 - Sept 2016

  Technician

  - Installation, upgrade, repair and maintenance of technology equipment(GSM, 3G,4G, and WiFi) for telecom companies in mobile sites and permanent stations- Installation and repair of fiber communication system (TV, Internet and Telephone) from node down to residential connections- Installation of 48V, 230V or 400V equipment- Installation or replacement of ventilation equipment- Other functions as may be requested

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  Elektro Personell

  Dec 2016 - Apr 2018

  Electrician

  - Cabling- Mounting of cable bridges- Installation of lights and fixtures- Assembly of various appliances/apparatus- Completion- Service work

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  CAF (Construcciones y Auxiliar de Ferrocarriles)

  Apr 2018 - Jul 2021

  Testing and Commissioning Technician

  - Project Flytoget Type 78- Carry out on-board testing for several test trains before their release into service.- Carrying out all necessary tests on all of the trains equipment: regulate and adjust doors, pneumatic tests in brake and auxiliary equipments, tightness of circuits, cooling circuits, starting motors, bell system and rigidity, tests under voltage, tests in order to start equipments, tests with the coupled unity.- Ability to work at complex level tasks involving troubleshooting, testing, quality control, tuning, complicated repairs, interacting with production supervisor to discuss and/or resolve problems.- Ensures that assignments are completed in the established time standards.- Fills test reports, internal adjustments, and pending job information accurately Show less

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  Elecnor AS

  Jul 2021 - Jan 2022

  Commissioning Engineer

  - Testing and commissioning in the folloban (Oslo-Ski tunnel) facility- Manage electrical schematics (HV / LV)- Handle Norwegian and international regulations.- Knowledge of Norwegian regulations (NEK and IEC)- Testing and commissioning of electrical installations- Handle documentation regarding the quality department (QA / QC)- Application and further development of LO-TO (Lockout - Tagout) procedures- Apply for work permits via the GIMMI software and manage work permits and SJA- Lead work teams- Contribute to and take responsibility for good HSE routines Show less

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  Delta Electronics EMEA

  Feb 2022 - now

  Level 2 Support Engineer EVCS

  Remote diagnostics and initiation of on-site service activities of Electric Vehicle Charging Solutions with the provision of repair instructions and required spare parts. Furthermore, supporting Level 1 Support in resolution of complex technical issues and service requests from ASP customers and aligning identified product problems with Quality and R&D.Key Responsibilities:- Handling service requests directly addressed to me- Resolving technical problems forwarded from Level 1 Support- Initiation of on-site interventions (to be done by service partner (ASP)) and creation of adequate repair instructions and determination of required spare parts, On-site job ASP monitoring- Participation on creation and updating of content for supporting remote and on-site service activities- Conducting trainings for level 1 and ASPs- Remote diagnostics and service- Occasional on-site support for complex technical issues- Communication of identified product issues to Quality and Master Service Engineer Show less