Robson Beterincosto

Experience

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  AOCP - Concursos Públicos

  Sept 2006 - Jul 2014

  Responsible for management of a small team and develop Web and Desktop systems, manage projects and tasks, its relations with other projects and others teams in other areas. My role was try to avoid all possible problems with relationship of technology, infrastructure, security, investments in IT area, cloud computing and customer satisfaction. Develop Web and Desktop systems using Java programming language, management of tasks and my own schedule. My role was specifically to develop applications, fix development problems and create new solutions. Make reports using Jasper Reports and SQL Language.

  • IT Manager

    May 2013 - Jul 2014

  • Analyst Systems Development

    Sept 2006 - Apr 2013
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  Atos

  Jan 2015 - Aug 2021

  Responsible for delivering a high-quality global service to end-users, application owners and stakeholders, to ensure that service support and service delivery processes are aligned to the business needs. Also responsible for maintaining a high quality support services such as Application management, IT on Site Services, IT Service Desk, Asset Management, Command Center, ChatBot, Automation and Monitoring.As a service delivery manager, I am in charge of incident requests, changes, prioritization and escalation processes, besides establishing strategic service improvements and continuously presenting accurate reporting.Always working close to the customers, supporting the digital journey, a SDM is able to identify their needs and improvement opportunities as well as helping them to boost their business transformation. Show less Leadership in global projects of areas like Electronic Industry, Financial Institution, and Pharmaceutical Industry. Skilled in application management as well supporting projects in the steady-state model and continue improvement model for platform de B2C Sap Hybris, Business Intelligence QlikTech Qlikview, Microsoft PowerBI, IBM Cognos, Informatica PowerCenter, Pentaho. People management. Action and monitoring in every project phases following the best market practices.Leading small and medium teams to reach company goals as well as customers goals. Owner of customer focus, team focus, and delivery focus. Show less

  • Global Service Delivery Manager

    Jul 2019 - Aug 2021

  • Project Manager

    Nov 2015 - Jun 2019

  • Analyst Systems Development

    Jan 2015 - Nov 2015
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  Sinqia

  Aug 2021 - Dec 2021

  Project and Business Manager

  Project and business management, focus on application development and management. The leadership of agile squads to continuously improve the NON-SAP environment using technologies and concepts such as Java, Spring Boot, Microservices, JavaFX, Devops environment, mobile, and more. Team management, acting, and monitoring every project step, following marketing best practices, leading big teams to reach company goals as well as customers' goals. Customer-focused mindset, always working closely with the customers, supporting their digital journey, as a business manager is able to identify their needs seeking improvement opportunities as well as to help them to boost their businesses. Show less

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  Tata Consultancy Services

  Dec 2021 - now

  Project Delivery Manager

  Responsible for delivering a high-quality global service to end-users, application owners, and stakeholders, to ensure that service support and service delivery processes are aligned to the business requirements. As a project manager, I oversee incident requests, changes, prioritization, and escalation processes, besides establishing strategic service improvements and continuously presenting accurate reporting. Always working close to the customers, supporting the digital journey, as PM I must identify the customer needs and improvement opportunities as well as helping them to boost their business transformation. Also, I have the accountability to ensure a smooth relationship between delivery centers spread in distinct geographies regions, making certain the service homogeneity regardless of where the service is being delivered. Show less