Badier Abdullah

Badier Abdullah

CSR

Followers of Badier Abdullah7000 followers
location of Badier AbdullahDubai, United Arab Emirates

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  • Timeline

  • About me

    Manager, End User Services - NEOM. 'Leadership is action, not position'

  • Education

    • University of the Western Cape

      2005 - 2008
  • Experience

    • MWEB

      Jan 2012 - Jan 2014
      CSR
    • KAUST

      Nov 2014 - Dec 2018
      IT Services

      • Responding to customer requests for support via telephone, email and walk-in.• Understanding the user’s problem and providing accurate solution with maximum satisfaction.• Assisting users with installation and configuration of software.• Renewing user accounts and resetting passwords.• Escalating problems to 2nd level support based on guidelines and procedures.• Following up with the users or the 2nd level support for unresolved issues.• 24/7 technical support on a shift pattern.• Supporting Laptops, Desktops, Handhelds and Mobiles with a range of operating systems such as Mac OS, Windows, iOS and Android.• Support the entire KAUST community which include around 6000 members.• First point of contact to report, manage and solve faults and issue identified by the users & residents of KAUST community.• Assisted users with commercial software and mission-critical system issues.• Installed, configured and troubleshot customer workstation hardware and software.• Supported client networks and ensured its proper functioning.• Analyzed and diagnosed computer problems and applied remote solutions.• Coordinated with third-party support and system providers if necessary.• Resolved user issues as per Service Level Agreements.• Support test of new or upgraded applications.• Reset user passwords and grace logins and grant access for documents.• Support Exchange Admin for mail client issue under MS-Windows and MAC OS.• Support VPN and remote Access.• Support MAC OS licensed software. Show less

    • NEOM

      Dec 2018 - now
      • Manager End User Services

        Feb 2023 - now
      • EUS Team Lead

        Dec 2019 - Jan 2023
      • Senior Information Technology Technician

        Dec 2018 - Aug 2020
  • Licenses & Certifications

    • NEOM HiPo Leadership Development Program

      Harvard University
      Nov 2022
    • ITIL 4 Foundation Level

      PeopleCert
      Apr 2021
    • Agile Project Management Certifications

      University of Cape Town
      Nov 2023
    • Managers Essentials Course

      NEOM
      Jun 2023
    • NEOM – SPARK

      Harvard Business Publishing Corporate Learning
      Nov 2022
      View certificate certificate
    • CompTIA A+

      New Horizon
      Jun 2012