Mary Dee

Experience

• 

  Volvo Trucks North America

  Jul 1999 - Jan 2006

  Responsible for parts marketing support communications, policies, and development of dealership employee training Responsible for management of company's ISO 9001 quality system.

  • Policy and Training Manager, Parts Support

    Jan 2001 - Jan 2006

  • Quality Systems Administrator

    Jul 1999 - Aug 2001
• 

  Volvo Trucks

  Jul 2006 - Oct 2012

  Responsible for the planning, design, and execution of training programs designed to improve the skills and knowledge of dealership parts employees. Responsible for dealer marketing communications, dealer facilities branding program and dealership evaluation program

  • Manager, Aftermarket Parts Training

    Apr 2011 - Oct 2012

  • Marketing Manager, Dealer Development

    Jul 2006 - Mar 2011
• 

  Volvo Group

  Sept 2012 - now

  Responsible for managing the introduction of new learning and development programs, establishing and managing the governance and curation of L&D content, and evaluating and improving L&D touch points to enhance user experience. Responsible for the development, implementation, and evaluation of curricula for Mack Trucks and Volvo Trucks dealerships' parts department personnel. Responsible for the analysis and design of performance-based training that leads to increased efficiency, profit, and customer satisfaction for our heavy truck dealerships' parts and service departments. Responsible for the analysis of business and learner needs to design performance-based and results-oriented diagnostics and repair training for our heavy truck dealerships’ technicians.

  • Training Content and Events Manager

    Dec 2022 - now

  • Brand and Learning Content Manager

    Dec 2018 - now

  • Parts Training Manager

    Oct 2017 - Dec 2019

  • Instructional Designer - Aftermarket Training

    Jul 2014 - Sept 2017

  • Instructional Designer - Technical Training

    Sept 2012 - Jun 2014