George P. Cooper III

Experience

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  Texas Department of Corrections

  Jan 1998 - Oct 2000

  Correctional Officer III

  As Field Force Officer, maintained control and custody of up to 50 inmates at a time working on various agriculture duties out in the fields.

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  Burnett Technologies

  Nov 2000 - Jun 2001

  DSL- IT Support

  Set-up and administered user accounts, provided technical support at every level from creating a dialer toreconfiguring a network stack, and troubleshooting everything in between.

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  Stewart & Stevenson

  Oct 2001 - Aug 2002

  Technical Analyst

  Administered first and second tier technical assistance and telephone support utilizing Windows 2000Professional.● Established and maintained a usable database of trouble calls using Magic Helpdesk Support.● Installed, configured, and maintained all local and network software, including Outlook, Right Fax Utility, Adobe,Get Paid, Hypass, Blackberry, JD Edwards, and AS400 Client-Express-Imaged laptops and desktops withWindows 2000 Professional.● Provided network support to all workstations and printers as well as installed, configured, and maintained allHP local/network printers.● Configured and administered remote access using VPN, and utilized SMS for remote assistance, trouble-shooting and repair. Show less

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  CRC-Evans Pipeline International / TEK Systems

  Aug 2002 - Dec 2010

  Lead Desktop Administrator

  Maintain desktops and laptops at three different sites, including virus removal, data retrieval, softwareinstallations, hardware installations and upgrades.● Use of remote tools to provide offsite help to users.● Maintain Inventory upkeep of all hardware. Data backup and disaster recovery● Perform rollouts and OS upgrades.● Part of migration team to a new company and their network.● Use Active Directory for account creations, password resets and ensure that computers and users are in theirproper OU's .● Perform Cisco VoIP phone configurations.● Use ServiceNow for incident tracking and resolution.● Meet with Vendors for various IT related projects review quotes for jobs and participate in several ITprojects.● New building build out (wiring, server room) Delegate job duties to others as needed. Show less

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  Stanley Black & Decker, Inc.

  Dec 2010 - Oct 2018

  Operations Analyst

  Maintain desktops and laptops at several local sites, including virus removal, data retrieval, software installations, hardware installations and upgrades.● Use of remote tools to provide offsite help to users.● Maintain Inventory upkeep of all hardware Data backup and disaster recovery● Perform rollouts and OS upgrades.Maintain server room including patch panels and server assistance● Use Active Directory for account creations, password resets and ensure that computers and users are in their proper OU's .● Use ServiceNow for incident tracking and resolution.Ensure SOX compliance● Meet with Vendors for various IT related projects review quotes for jobs and participate in several IT projects. Show less

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  Space City Geeks, LLC

  Jun 2014 - now

  Business Owner

  Marketing and Sales development, IT Consultation, Assist with general accounting and tax operationsIT Support, Virus removal, Printer Installations,

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  Humble City Police Dept

  Nov 2018 - Apr 2019

  Police Officer
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  Calian IT & Cyber Solutions

  Jul 2022 - now

  Technical Lead