Queeny Zhou

Experience

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  Dr. Lam's Medical Clinic

  Dec 2015 - Jul 2019

  Medical Office Assistant

  I displayed exceptional planning and organization through scheduling multiple appointments for patients and physicians. Performed clerical duties of organizing patient files. Skilled in handling confidential medical information without conflict.

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  Wing Kei Care Centre

  Jun 2017 - Aug 2019

  Health Care Aide

  I provided holistic patient care to the residents at Wink Kei Care Centre, assisted residents in performing activities of daily living, provided hygiene assistance, nutritional management, and recreational support.

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  Alberta Health Services

  May 2020 - Mar 2023

  HEALTHLINKI Perform telephone triage and provide health advice for Albertans. I utilize my strong customer service skills, decision-making, critical thinking skills, and clinical nursing skills to determine proper care. I effectively communicate with clients virtually via telehealth. I have experience with concerns and issues with mental health, maternal health, neonatal health, medical, sexual health, and many more. I have the ability to work under pressure in a high call volume contact center. I am extremely proficient with computer databases and type a minimum 80 WPM. Clinical Lead: I monitor, assist, coach, and provide quality control for the Call Triage team at Health link. This large team manages a large volume of calls, re-directing callers to the correct department at Health Link. I provide coaching to those requiring further education and training, foster a positive team environment, and ensure the call triage process is being followed. Show less FMC NICU As a Registered Nurse in the Neonatal Intensive Care unit, I am tasked with providing safe, accountable, and age-appropriate patient care to critically ill neonates. Some skills commonly practiced in this unit includes managing ventilator support, parenteral nutrition management, and providing cue-based, developmentally appropriate care to each of my patients. In addition to patient care, I provide parent/family education as appropriate. I coordinate care with multidisciplinary team members to provide holistic patient care. I maintain standards of nursing practice while managing multiple priorities and a full patient load.Level III trained – As a level 3 trained RN at one of the only level 3 NICUs in Southern Alberta, I am tasked with providing care to highly acute and critically ill neonates with varying complex diagnoses. Examples of specialized skills performed in level 3 include: nutritional support through central lines, respiratory support with ventilators, neurological support with aEEg monitoring, monitoring cooled infants, continuous medications, and diagnostic image interpretation, all while providing developmental, age-appropriate care. Show less PLC - NICU In this position, my role is to provide direct patient care in a fast-paced and dynamic environment for critically ill neonates in the Neonatal Intensive Care Unit (NICU) at the Peter Lougheed General Hospital. Some skills commonly practiced in this unit includes managing ventilator support, parenteral nutrition management, and providing cue-based, developmentally appropriate care to each of my patients. In addition to patient care, I provide parent/family education as appropriate I coordinate care with multidisciplinary team members to provide holistic patient care. Additionally, I maintain standards of nursing practice while managing multiple priorities and a full patient load. Show less

  • Registered Nurse / Team Lead

    Nov 2020 - Mar 2023

  • Registered Nurse

    Oct 2019 - Mar 2023

  • Registered Nurse

    Jul 2019 - Mar 2023

  • Registered Nurse

    May 2020 - Dec 2021
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  Eisan Occupational Health

  Jan 2022 - Apr 2022

  Occupational Health Nurse

  I manage case files of COVID-positive employees, provide leadership and guidance to all of Canada and parts of the United States. I perform investigation and follow up for prevention, management and control of COVID-19. I play a critical role in communication, contact and outbreak management/tracing, development, implementation, and evaluation of notifiable disease standards and guidelines for COVID-19. I clear employees to return to work following their isolation.

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  Innomar Strategies

  Apr 2022 - Mar 2023

  Nurse Case Manager / Wellness Case Manager

  Providing medical support for patients and healthcare providers on specific diseases, therapies, and disease management. I adhere to case management protocols, including data collection, clinical monitoring, ongoing patient support, and liaising with multiple health care providers to ensure the best patient care. I coordinate documents, submissions, and related paperwork to insurance companies and public/federal funding programs and I am knowledgeable of public/private federal funding mechanisms. Show less

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  Orpyx®

  Mar 2023 - Mar 2025

  Remote Patient Data Monitor / Patient Care Coordinator

  - Act as a liaison between patient and provider to incorporate remote patient monitoring for vulnerable populations across the continuum of care. - Act as a project manager for multiple Indigenous based pilot programs to extend diabetes management. - Conceptualize, develop, and design educational tools tailored for both internal team members and external stakeholders to facilitate learning and knowledge dissemination. - Develop and maintain a library of resources such as cheat sheets, policies, guidelines, and other knowledge bases to facilitate best practices and ongoing development. - Liaising as a key stakeholder with other departments (Sales, Marketing, Customer Care, Development, Data Science, etc.) to optimize the patient and provider experience. - Assisting Clinical & Regulatory Affairs with remote patient monitoring-related tasks. - Monitoring physiological data gathered through wearable technology (SaaS). - Managed extra tasks as required in a startup environment, demonstrating adaptability and proactive problem-solving. Show less

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  Sentrex Health Solutions

  Mar 2025 - now

  Nurse Case Manager