Joe Statuto

Experience

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  Wells Fargo

  Jan 1998 - Jan 2019

  Managed multi-state territory of 75+ higher education clients with $116M+ in annual loan production (highest on team). Partnered with cross-functional team to design marketing and communication resources aligned with sales strategy. Strengthened internal partnerships and grew external networks with nonprofits, school districts, high schools, and trade associations. Delivered customer-facing financial wellness presentations. Communicated key congressional and policy developments to Board and membership. Chaired Federal Regulatory Compliance Committee. Served as member of Diversity, Equity, and Inclusion Committee. Served as company SME on regulatory requirements and loan application process. Analyzed KPIs to direct territory coverage, determine conversion rates, forecast, monitor performance, and identify trends.KEY CONTRIBUTIONS+ Led team through product lifecycle development and launch of structured sales process and customer-focused tool which now serves as company-wide blueprint.+ Conceptualized, authored, and implemented strategic sales plan to responsibly expand overall loan market.+ Influenced company’s decision to expand lending through new channel; constructed framework for client identification, risk reduction, and loan forecasting.+ Introduced interactive concept that increased engagement and connectedness of remote team.+ Expanded awareness and distribution of educational resources across multiple channels.+ Spearheaded translation of key credit policy that minimized risk and ensured consistent understanding among team members and clients.+ Initiated and constructed change to misunderstood product characteristic that led to an attribute addressing customer need and promoted in marketing materials.+ Refined and updated Q&A RFI/RFP boilerplate to accurately and favorably represent products and services.+ Awarded selective Performance Excellence designation (2017, 2018, and 2019) for exceeding expectations in core performance measurements. Show less

  • AVP | Product + Market Relationship Manager

    Jan 2008 - Jan 2019

  • AVP | Sales Manager

    Jan 2006 - Jan 2008

  • Senior Account Executive

    Jan 1998 - Jan 2006
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  Wells Fargo

  Jan 2020 - Nov 2021

  Treasury Management Migration Specialist

  Hired for short-term assignment after restructuring lay-off, tasked with project managing the migration of 170+ commercial clients to new treasury management products. Facilitate virtual meetings and maintain engagement of a cross-functional team while ensuring adherence to a strict timeline. Proactively identify and traverse project risks. Navigate multiple systems to track progress, manage communications, and reconcile and confirm data.KEY CONTRIBUTION+ Streamlined client communications and internal processes by creating templates and tracking charts. Show less

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  Discover Financial Services

  Nov 2021 - now

  Lead Client Relations Manager

  Participate in projects to support the business while engaging and prospecting school clients in a multi-state territory responsible for $119M+ in annual loan production and coordinating participation in industry association conferences to strengthen brand, maintain high service levels, and garner support for company private student loan programs.KEY CONTRIBUTIONS+ Lead cross-functional issue management team. Facilitate meetings, monitor inventory to resolution and coordinate the update of policies and procedures to ensure compliance, minimize risk and support positive customer outcomes.+ Championed project to expand loan eligibility. Coordinated CRM data capture/extraction, conducted competitive analysis, forecasted impact and risks, and socialized findings and recommendations using PowerPoint and Excel pivot tables.+ Partnered internally when conducting industry-wide analysis on key triggers impacting a borrower’s ability to repay. Recommendations shared with business were incorporated into customer communications strategy. Show less