Andrew Gallagher

Experience

• 

  Plan First Technologies, Inc.

  Mar 2010 - Aug 2011

  Bench Technician

  - Responsible for business client computer repairs and maintenance- Assist with onsite system and server implementations- Maintain tools and utilities used to clean computers and keep them up to date- Research new infections, repair methods, and utilities to keep up with the fast-paced environment

• 

  The Wendy's Company

  Mar 2010 - Aug 2012

  Crew Member

  - Minimize waste while simultaneously making product immediately available- Anticipating demand for extremely perishable food items- Maintain cooking equipment and do daily cleaning to ensure store is above code- Exceed serving time goals of lunch rush during record sales hour providing product to both serving areas

• 

  SUNY Potsdam

  Mar 2012 - Dec 2012

  Helpdesk Technician

  - Identify and resolve technical problems for faculty and students- Immediately respond to professors in need of tech support during lectures- Manage open problems using a support ticket system

• 

  Staples

  Jan 2013 - Apr 2016

  Easy Tech Certified Technician

  - Evaluate customer needs and provide prompt service- Repair broken or damaged computers in a timely, honest, and responsible manner- Communicate with customers to help them better understand technology and the problems associated with it- Recommend promotional products when they fit the needs of the customer- Cross sell technology, copy and print, office supply, and business services

• 

  Biel's Document Management

  Sept 2015 - Jul 2016

  - Create content marketing materials as part of an inbound marketing strategy- Reviewed all marketing communications due to exceptional and unique attention to detail- Teaching and sharing company knowledge with audience to build trust and leads- Collaborate with sales team to target potential clients - Generate quality B2B leads for the sales team and gather all relevant contact information- Create engaging digital content targeted at potential clients with promotional tie-ins- Execute various elements of the marketing mix as it pertains to the marketing strategy- Engage with current clients to uncover hidden value to be communicated in later marketing communication

  • Marketing Assistant

    Jan 2016 - Jul 2016

  • Intern, Marketing

    Sept 2015 - Dec 2015
• 

  McNeil & Co.

  Apr 2016 - now

  With three years of experience working in McNeil & Co.'s Underwriting Department I joined the team in IT as a Business Analyst. My primary responsibility has been to improve business processes in the Underwriting Department as part of a major process overhaul project in collaboration with the Business Process Management Team at our parent company, Arch Capital Group. My background experience in IT and programming, my BA degree from UB, and the experience I gained within McNeil & Co. helped me earn this amazing opportunity. I regularly use SQL, Infomaker (Sybase), and ConceptOne workflow management. Show less

  • Digital Product Manager

    Mar 2020 - now

  • Information Technology Business Analyst

    Aug 2019 - Mar 2020

  • Commercial Lines Underwriting Assistant

    Feb 2017 - Aug 2019

  • Policy Analyst

    Apr 2016 - Feb 2017