Ritesh Kooverjey

Experience

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  Celtic Freight & Logistics Pty. Ltd

  Aug 2004 - Oct 2005

  Information Systems Manager

  • Management and implementation of information systems for branch offices (Durban, Johannesburg and Lusaka ).• Purchase and budgeting of I.B.M XSeries servers, desktop machines & information systems.• Implementing of a secure local area network ( LAN ) & wide area network ( WAN ) using Cisco routers, data lines, ADSL lines and Wireless Technologies ( Wi-Fi ).• Setup of VPN connections.• Setup of a software support system to users using remote control and telephone.• Setting up of company to be internet based ( Webmail, Database ) .• Implementation of windows 2000 network.• Setup of Windows 2000 servers, Proxy servers, SQL Servers, Pastel Accounting Server, Mdaemon Mail Servers.• Setup of routers, switches and firewalls.• Installation of network structured cabling system and cabinets.• Cat 6 cabling and infrastructure install and maintenance.• Setup of company internal chat system between the 3 offices and getting it web based ( Wiredred Epop ).• Setup and maintenance of CCTV systems. Configuring of system to be web enable.• Setup of database backup and storage facilities. • Procurement of PABX and VOIP solution. Show less

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  Internet Solutions

  Nov 2005 - Jun 2021

  The Business Intelligence Fulfilment Manager takes responsibility for all insights into Work Order and Project fulfilment performance, ensuring relevant information is accessible and accurate in order to make strategic decisions.1. Accountable for all Fulfilment Business Intelligence Projects 2. Accountable for data Extract, Transform and Load process.3. Implement Business Intelligence Reporting, Dashboards and Visualisations. 4. Lead the Business Intelligence requirements, gathering and analysis projects.5. Define Fulfilment metrics, Fulfilment order priorities, and revenue targets.6. Develop and Implement Forecasting methodology.7. Govern data usage and modelling practice. Show less The objective of the role is to manage and lead a team of Service Managers and Service Desk engineers whose responsibility it is to establish and maintain a good relationship between Internet Solutions and the Client. The team manager is to consistently shape and influence the following 3 spheres in a predefined, clear and positive manner in order to meet the objectives.1. Client Management• Oversee client engagement through formal and informal sessions with the client and Service Manager. Make certain the level of delivery to the client from Service Management and escalations perspective is at the right quality.2. Employee Management• The day-to-day management of the Service Management and Support Desk team as predefined in the individual and team KPI's.• Manage team budgets i.e. Expenses, Salary and Bonus.• Task allocations; capacity and workload.• Mentor; Coach and develop team members.• Ensure that the attrition rates remain below 10% or 2 people throughout the financial year.3. Business Management• The Team Manager should always be aware of changes within the structures of IS, should be able to understand and articulate vision, values, strategy, mission statement etc.• Report to EXCO with Monthly Exec reports and Client feedback.• The Team Manager needs to be well versed in the industry and the trends and be very strong at building collaborative relationships within IS and within the DD group.• As a team manager, I’m expected to understand the ISO standards and be proficient in the Service Level Management discipline.• Accurately forecast service related churn and ensure churn alleviation strategy on the profitable clients. • Articulate & contribute towards Business Targets and ensure Profitable Growth.• Report on the financial performance of the Service management client portfolio. • Successfully support the maintenance of a level 3 or better BBBEE rating for DD MEA (including IS) – BEE/Procurement focus Show less My role is to maintain and manage the service delivery for I.S core accounts ( Massmart Group, Game & Dion Stores, CBW Wholesalers, Toyota, BT Worldwide, Unilever, Bond Choice, Nationwide, eThekwini Municipality, Talking Shop etc.) My duties are as follows:• Client satisfaction, Client retention, incident management, coordinate resources for fault resolution, Network optimisation and performance management, client relationship management, escalation management, change management, consultant and analyst, capacity management, risk management, SLA management. • Practice ITIL service delivery within clients’ environment.• Coordinate support and maintain service levels for MPLS WAN and Cloud Services.• Present monthly WAN and cloud services Health and SLA reports • Make recommendations to the customer on ways to improve the network performance.• Solutions and pre-sales recommendations for WAN and Cloud Technologies.• Interface between the customer and take on the role as a company ambassador.My duties and responsibilities are diverse and demanding. As a service delivery manager, it is key to ensure downtime is kept to a minimum or SLA penalties are imposed. Show less

  • Manager Business Intelligence: Fulfilment

    Nov 2019 - Jun 2021

  • Differentiated Services Manager @ Internet Solutions

    Aug 2011 - Nov 2019

  • Service Manager

    Nov 2005 - Aug 2011
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  Dimension Data (MEA)

  Jun 2021 - now

  Senior Business Intelligence Developer

  Provide Business insights into Quote to Cash processes. Optimise business processes and remove waste.• Develop data sources and build insights into business processes.• Integrate new sources of data by following sound ETL methodologies. • ETL data Automation.• Implement Business Intelligence Reporting, Dashboards, and Visualizations. • Lead the Business Intelligence requirements, gathering, and analysis projects.• Develop and Implement Forecasting methodology.• Govern data usage and modeling practice.• CRM Solutioning and optimization consultant. Show less