JULIAN DE LEON ABREU

Experience

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  Holiday Inn Express

  Apr 2014 - now

  Guest Services Manager

  Walk the property. Make sure outside lights are off and verify guest comment boxes____Manager of Front Desk, Breakfast and Transportation.____Check the shuttle and the Log. Make sure it is clean and with enough diesel.____Check the breakfast and coffee stations. Walk the area and greet the guests. ____Check the Sundries Shop to make sure it’s fully stocked____Check your box for reports and mail. Review and sign Audit Pack (Always verify No Show and Cancellations ____Check the Front Desk Log book and make sure you are aware of all guest service issues.____ Open your PMS and check status of hotel:• Check OOO rooms and if they can be resolved.• Check your room forecast, arrivals, any over bookings in room type. ____Check you email and voice messages and search for URGENT items____Meet with ME to discuss PMs and tickets, other projects____Meet with HSKers to evaluate # of rooms assigned and/or any additions to their boards ____Make sure the Front Desk binder is updated. ____Respond to reviews on IHG Listening Tool.____Other duties Show less