Kristina Tatroe

Experience

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  FranchiseSource Brands International

  Nov 2001 - Mar 2012

  Operations Manager

  SUMMARY OF QUALIFICATIONS* Manager of business operations, systems, product and program management, sales and marketing, business development, and contract administration. A flexible and resourceful multi-tasker who thrives in a fast-paced environment.* Analytical problem-solver, able to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency.* Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively, and motivate team members to achieve results.* Experienced content developer, voice and on-air talent, presenter, and trainer for speaking engagements, e-learning courses, live webinars, conferences, and seminars.* Computer skills include: MS Word, Excel, Project, PowerPoint, CRM, web content management and digital media. Show less

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  HAI Group

  Mar 2012 - now

  Director of Online Training

  Director of Online Training, growing a non-profit online training and SaaS e-commerce business unit focused on mission and margin. Leading a collaborative team of diverse and highly-skilled professionals including product managers, customer success specialists, content strategists, instructional designers, and digital media production professionals, to design, develop, and deliver quality, dynamic, and engaging best-in-class online learning content, including certification and compliance courses, microlearning, video production, and learning games. *12+ years driving 500% revenue growth for a successful online training SaaS e-commerce business unit, scaling up and monetizing industry-recognized certification courses*12+ years expertise in converting live training curriculums to engaging, interactive, and effective online training *Proven track record of identifying, cultivating, and expanding strategic partnerships with clients, business partners, and team members through keen active listening skills, negotiation, follow through, and an eye for opportunity*15+ years marketing and business development experience*Skilled communicator and collaborator, leading teams to problem solve, innovate, and plan strategically for future growth, driven by customer satisfaction (NPS) and achieving results*Driving record growth while maintaining a high customer NPS*Identifying new products and markets*Leading a team of seven product management, marketing, sales, customer care, content strategy, and online learning and video production professionals to consistently deliver quality, dynamic, and engaging online learning and video content and customer care*Instituted a learning content performance evaluation system for iteratively measuring, monitoring, and improving performance* Implementing agile approach to online learning content development*CRM and HubSpot experience*Managing a $5M annual budget Show less

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  New England Regional Council National Association of Housing and Redevelopment Officials

  Oct 2023 - now

  VP of Community Development - Board