Sebastian Olivares

Experience

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  Poppelstaden Omsorgsförvaltning AB

  Mar 2013 - Jul 2022

  Care Assistant

  As a Care Assistant, my main task was to provide compassionate and dedicated support to individuals in need of care, fostering their well-being and enhancing their quality of life. I played an important role assisting their daily tasks, offering emotional support, and promoting independence for those under mine and my colleague’s care. Some of my responsibilities included: • Personal Care: Assisted individuals with activities of daily living, such as bathing, dressing, grooming, and toileting, while ensuring their comfort, dignity, and privacy. • Medication Assistance: Administered prescribed medications according to medical instructions and recorded medication intake accurately as required. • Mobility Support and Transportation: Helped with mobility challenges, utilizing mobility aids as needed and ensured their safety during transfers and movements. Accompanied them to appointments, social outings, and other activities, ensuring their safety during transportation. • Meal Preparation: Prepared nutritious meals and snacks tailored to their dietary preferences and recommendations and assisted with feeding when required. • Companionship: Engaged in meaningful conversations, recreational activities, and hobbies to provide emotional companionship. • Household Tasks: Assisted with light housekeeping tasks, including cleaning, laundry, and maintaining a tidy and organized living space. • Health Monitoring: Observed and reported changes in their physical and mental well-being to relevant healthcare professionals and/or family members. • Documentation: Maintained accurate and organized documentation of their care activities, observations, and any notable incidents. • Respect for Diversity: Demonstrated sensitivity and respect for their individual preferences and situation. Show less

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  SEB

  Dec 2017 - Jul 2022

  Service Manager

  During my time at SEB working as a Service Manager, I dedicated my time to provide world-class service to the customers, ensuring their banking needs and inquiries were met effectively and efficiently. I played an important role in building customer relationships, resolving inquiries, and contributing to the bank’s reputation for world-class customer service. Some of my responsibilities included: • Account Services: Assisted clients with account-related tasks such as account openings, closings, balance inquiries, and transaction questions. In some cases, I informed and educated customers on available account options, and helped them make informed decisions. • Transactions Processing: Assisted customers with various banking transactions, including deposits, withdrawals, and fund transfers. Made sure that everything was accurate and in compliance with the banks policies and procedures. • Problem Solving: Addressed and resolved customers concern and problems in a timely and efficient manner. When required, I collaborated with relevant departments to ensure swift resolution and customer satisfaction.• Complaint Handling: Managed customer complaints with empathy and professionalism. Listened actively to customer feedback, addressed complaints promptly, and worked towards finding resolutions that met or exceeded customer expectations. • Documentation: Accurately documented customer interactions, issues, and resolutions in our CRM system. Maintained organized, and required records for future reference and reporting. • Team Collaboration: Collaborated closely with colleagues and other departments to ensure seamless customer interactions and resolve complex issues. In some cases, shared knowledge, and best practices within the team. Show less

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  Adaptive Hedge Fund Management

  Mar 2021 - Jun 2021

  Intern

  As an intern at Adaptive Hedge Fund Management, I got an insight in a dynamic and fast-paced environment within the startup spectrum, gaining valuable insight into the world of finance and investment. Through my internship, I was exposed to various aspects of hedge fund operations and investment strategies, while simultaneously being exposed to how a startup is operated. Insights I gained included: • Market Research and Analysis: Gained insights on the comprehensive market analysis that was performed before investment decision was taken. This included research, discussion around market, trends, and modelling. • Data Management: Got a glimpse on the data management, how data was extracted and used for investment decisions. • Investor Relations and regulations: Gained insight and a glimpse on how the investor relationships and compliance with regulations was managed. • Organizational Flow Chart: Assisted in creating different flow chart on data used for modelling, organizational structure, and responsibilities. As the internship was part of a course for my master’s degree, I ran a smaller project, analyzing the relationship between IT system and coworkers looking into how IT system can be used to give and receive feedback on the overall performance. This was in the end of the internship presented to the team. Show less

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  Deloitte

  Aug 2022 - Jan 2024

  Consultant as Risk Advisory

  As an IT Risk Consultant in Deloitte’s Risk Advisory department, I played a key role in helping clients manage IT risks, enhance security, and ensure compliance with regulatory standards. My work focused on performing comprehensive IT audits, providing strategic insights, and supporting clients in optimizing their IT environments.Key Responsibilities:🔹 IT Audit Planning & Execution – Developed and executed IT audit plans based on client needs, industry standards, and regulatory requirements. Conducted control assessments, tested documentation, identified vulnerabilities, and evaluated risk mitigation strategies.🔹 Risk Assessment & Mitigation – Conducted in-depth risk assessments of IT infrastructures, identifying control gaps and potential threats. Provided tailored recommendations to strengthen IT controls and ensure the confidentiality, security, and availability of critical financial data.🔹 Audit Reporting – Delivered clear and actionable audit reports, translating technical findings into business impact and strategic recommendations.🔹 Client Engagement – Maintained strong client relationships by addressing concerns, providing updates, and offering guidance throughout the audit process.🔹 DORA Compliance – Assisted in a gap analysis on the Digital Operational Resilience Act (DORA), ensuring clients met regulatory compliance requirements.🔹 Team Collaboration & Leadership – Worked closely with colleagues to deliver high-quality results and meet tight deadlines. Shared best practices and mentored junior team members.This experience provided me with a solid foundation in IT risk management, governance, and compliance, which I continue to build upon in my current role. Show less

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  Länsförsäkringar

  Jan 2024 - now

  IT Risk Control Manager

  As an IT Risk Control Manager at Länsförsäkringar Bank, I work in the first line of defense to manage and mitigate operational IT risks, ensuring a strong and efficient IT control framework. My role is centered on Governance, Risk, and Compliance (GRC), overseeing IT risk management, coordinating external IT audits, and continuously improving IT controls to enhance the bank’s resilience.🔹 IT Risk & Control Management – Ensure IT risks are effectively identified, maintained, and mitigated while strengthening the bank’s IT control framework.🔹 Regulatory Compliance & DORA – Assist in the bank’s adaptation to new regulatory requirements, including the Digital Operational Resilience Act (DORA), ensuring compliance and operational resilience.🔹 Governing Documents & IT Frameworks – Contribute to the development and improvement of governing documents, policies, and procedures to align with best practices and regulatory standards.🔹 Lean-Agile Transformation (SAFe) – Support the transition to a lean-agile framework (SAFe), fostering a more adaptive and efficient IT governance model.🔹 Audit Coordination – Manage and coordinate external IT audits, ensuring a structured and transparent audit process.🔹 IT Risk & Control Oversight – Continuously enhance the overview and management of IT risks and controls, improving transparency and efficiency. Show less