Ivana Dingarac

Experience

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  Telekom Srbija

  Apr 2000 - Jun 2002

  IN Engineer

  -Implementation of VPN (Virtual Private Network ) system in Telekom Serbia network STARTUP-Defining procedures for network implementation (switching part), billing and IT procedures-Implementation of new services and billing and marketing impacts for big companies-Troubleshooting and problem solving-Defining daily, weekly and monthly maintenance procedures, activities and duties for SMAS (Service Management Application System -Ericsson) -Emergency Correction (EC) and Correction Package (CP) installation-Having experience in first and second line support-Handling of emergency situations-Unix and Sybase maintenance Show less

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  Telekom Serbia A.D. , Mobile Department

  Jun 2002 - Sept 2008

  Responsible for team of 30 people (18 Engineers and 12 Technicians)- Administering users: adding new users, configuring the user environment and deleting users- Rating and Billing of postpaid and business subscribers on BSCS (defining and implementing tariff plans S&T,M&I module,General ledger, Account Receivable, Account Payable, Cash flow)- Customer Administration (defining user services on HLR and connection Billing and Provisioning system )- Defining new formats for billing records, depending on services (ascii converter for VAS services,PRA)- Defining payments and collection procedures- Defining dunning procedures and O&M procedures on customers - Project management of the Billing system- Co-ordination of all IT activities- Inbound and Outbound roaming Show less

  • Postpaid Billing Manager

    Sept 2003 - Sept 2008

  • IN Team Leader

    Jun 2002 - Sept 2003
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  Mtel DOO mobile operator Montenegro

  May 2007 - Oct 2007

  Postpaid Billing Manager

  I was involved on many projects on which I have performed a large set of project activities in Planning, Realisation, Preparation and Production project phases. I was responsible for : Leading the projects, managing the project activities ( planning, organizing, coordinating, controlling, budgeting )his project in Montenegro was done in period of only 52 woring days, building of the infrastructure and the commercial launching of the m:tel, the third network operatior in Montenegro. I was the main responsible person for Comverse Convergent billing solution(CCBS, Kenan FX), defining profiles, procedures, billing and invoicing, integration with PointOf Sale application, integration with provisioning system, customer administration.evaluating and deciding about functional issues, defining project standards,detecting and solving problems and conflicts ( conducting quality control ), marketing and public relations, educating and training and supporting project members, users and steering committeedocumentation of project Show less

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  Telekom Srbija

  Sept 2008 - Feb 2010

  Head of fraud management section for PSTN at Telekom Srbija

  Revenue assurance and fraud management procedures to improve work and to fraud prevention in PSTN network.

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  Telekom Srbija

  Oct 2017 - now

  • Business Development Manager

    Apr 2021 - now

  • B2B customer retention manager

    Oct 2017 - Apr 2021