Neha Singh

Experience

• 

  HOLIDEAL.CO.IN - A unit of Pearl Holidays

  Apr 2013 - May 2015

  Client Relationship Manager

  • Responsible for maintaining and developing client- business relationships.• Established pricing and incentive strategies for specific clients; recognized for innovative and powerful ability to attract and retain clients.• Created Project documentation on SharePoint portal and shared drive to run Online Marketing Projects – Email Marketing Campaign, SEO Campaign and Google Ad Words.• Oversaw financial controls and systems focusing on monitoring recording and forecasting and budgeting of project expenses.• Creating and analyzing weekly and monthly revenue reports• Update and improve online marketing campaign and strategies to generate maximum leads. Show less

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  MetLife

  May 2015 - Jul 2016

  Quality Assurance Associate

  Align with Project team on various project life cycles carried across regions like US, LATAM, EMEA & Asia ensuring that Quality standards are met at each phase for successful delivery of the projects.• Analyze and measure the capabilities and define right quality metrics for the projects.• Participate in the change management process to assess the risk of putting fixes into the environment during acceptance testing.• Verifying through monitoring, surveillance and review the effectiveness and implementation of the project delivery processes and procedures.• Interpret and implement quality assurance standards & evaluate adequacy of quality assurance standards. Show less

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  MetLife

  Jan 2017 - Aug 2018

  PMO Consultant

  Working as a Project lead for the TPRM – Components Ope-rationalization (All regions) program to deploy and ope-rationalize the TPRM components across the Asia, EMEA and LATAM. Setting project objectives, consulting regional leads working on the project, keeping track of progress, and making sure projects follow assigned timelines and quality standards. Responsible for coordination of cross-functional and global teams . Manage, document and communicate project issues and risks to the stakeholders.Worked as scrum master for Continuous Improvement (Kaizen) Lean Solutions Implementation project across business areas ,responsible for development teams & successfully guided the transition from waterfall to agile development. Show less

• 

  Genpact

  Aug 2018 - Oct 2019

  Assistant Manager - Projects

  Driving projects and process optimization for the LOB.Stakeholders Management & Service Delivery

• 

  NatWest Group

  Oct 2019 - May 2023

  Managing migrations, Change - Design and delivery programmes

  • Manager - Design & Delivery

    May 2021 - May 2023

  • Assistant Manager -PMO

    Oct 2019 - May 2021
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  HSBC

  May 2023 - now

  Assistant Vice President - Business Transformation