Jayendra Singh Chauhan

Experience

• 

  TNS MOTORS

  Jul 2015 - May 2017

  Supervisor

  * Fleet management* Customer support and dispute settlement* Cash handling* Bookings and itinerary

• 

  Teleperformance

  Jun 2017 - Dec 2020

  * Team management* Scheduling * SLA management* Coaching and development* Csat analysis * Handling L1 calls* Supporting L2 and L3 escalation calls

  • Assistant Manager Customer Care

    Mar 2019 - Dec 2020

  • Executive

    Jun 2017 - Feb 2019
• 

  TaskUs

  Dec 2020 - now

  *End to end account management for a leading food chain industry in europe and middle east with an overall team strength of 200+ FTEs and TLs and a content moderation account for one of the biggest music streaming organization. *Ensuring smooth client relationship and communication. *Driving data oriented/historical analysis to ensure maximum process improvement. *Revenue Management and HC planning.*Executing people specific program on employee coaching, development and enagagement. Show less

  • Operations Manager

    Aug 2021 - now

  • Team Leader

    Dec 2020 - Jul 2021