Robert Broughan

Experience

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  Tesco

  Jul 2016 - Jan 2022

  Customer Assistant

  Customer Interaction: Efficiently managed customer checkouts and self-scans.Product Management: Unpacked, merchandised, and maintained visually appealing product displays.Systems Proficiency: Operated point-of-sale (POS) systems and other relevant technologies.Inventory Control: Accurately updated stock levels and managed price changes.

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  Veltha

  Sept 2021 - Jan 2022

  Communication Assistant

  • Authored articles and newsletters, enhancing audience engagement and information dissemination. • Managed social media accounts, increasing follower interaction and organisation visibility. • Moderated webinars on circular economy, facilitating discussions and stakeholder engagement. • Organised events and meetings, ensuring smooth operations and efficient follow-up actions. • Provided administrative support, improving office communication and task coordination. • Managed webinar logistics and stakeholder coordination for Horizon 2020 projects, ensuring seamless execution and high participant satisfaction. • Conducted comprehensive research on circular economy and sustainable development, contributing to data-driven insights for project initiatives. • Conducted surveys in areas of circular economy/sustainable development Show less

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  Covalen

  Jan 2022 - Aug 2023

  Community Operations Analyst

  • Resolved user inquiries via ticketing system with accuracy and empathy, enhancing user satisfaction. • Investigated and resolved account issues and abusive content, ensuring community safety. • Applied market insights to develop scalable support solutions, improving user experience. • Enforced client Terms of Service by monitoring and addressing site abuse reports. • Trained new team members, providing mentorship and guidance to ensure team readiness.• Utilised office software (Microsoft Office suite) for document creation and management. Handling of general administrative duties. Show less

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  Adoption Authority of Ireland

  Oct 2023 - now

  Clerical Officer

  • Manage and organise office files, records, and documentation, ensuring efficient retrieval. • Handle general administration duties, addressing queries via phone, letter, and email. • Draft, edit, and proofread documents, maintaining high accuracy and clarity.• Maintain electronic and hard-copy filing systems, ensuring proper data management. • Input information into databases, utilising DoucWare, Zylab, NitroPro, and Microsoft Office. Successfully managed high-volume data entry tasks, ensuring 100% accuracy and timely updates to critical databases. • Proofread and edited official documents and reports, maintaining a high standard of accuracy and professionalism. • Processing application requests for personal historic records, redacting information according to Birth Information and Tracing Act 2022. Show less