Thuan Nguyen

Experience

• 

  IBM

  Jun 1997 - Dec 1997

  Supplemental Engineer / Software Test Engineer for DB2

  Supplemental Engineer / Software Test Engineer for DB2• Tested beta and release versions of DB2 for common servers with a focus on Replication components.• Created test scenarios and automated them using QA Partner software.• Recreated customer issues to assist troubleshooting and validating fixes for development.• Discovered defects and worked with engineering teams to resolve.

• 

  IBM

  May 2003 - now

  Advisory Engineer / Systems Storage Software Test• Installed, configured, managed, and debugged storage systems, switches, and cloud-based environments.• Ran backup, restore, and disaster recovery tests for Spectrum Fusion HCI, Cloud Pak, and watsonx solutions.• Ensured interoperability with current levels of software, hardware, and firmware.• Led a 20-person global test engineering team as the technical test leader for Spectrum Control.• Drove test team as scrum master for Spectrum Control and Storage Insights.• Planned and drove test approaches and coverage for major and point releases.• Architected customer-like environments for running large-scale storage system configurations.• Served as a Technical Lab Customer for Banco Invex, State of Ohio, Truist for Fusion HCI installation/upgrades.• Prepared demos for customer briefings with Spectrum Control and Storage Insights.• Provisioned storage subsystems and host connections for on-prem solutions.• Investigated, recreated, and resolved field customer issues. Show less Staff Engineer / Systems Storage Software Test• Tested beta and release versions of Tivoli Storage Productivity Center/Storage Insights.• Investigated, recreated, and resolved field customer issues.• Installed, configured, management, and debugged storage systems and fabrics.• Created manual and automated testcases for systems-level testing and regression.• Developed test material for IBM Tivoli Storage Productivity Center certification programs.• Discovered defects and collaborated with development on defect fixes. Show less

  • Software Test Engineering

    May 1999 - now

  • Engineer / Systems Storage Software Development

    May 2003 - May 2010

  • Engineer / Systems Storage Software Development

    May 2003 - May 2010