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Shubham Shinde

Shubham Shinde

Co-ordinator

Followers of Shubham Shinde1000 followers
location of Shubham ShindeThane, Maharashtra, India

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  • Timeline

  • About me

    Customer Service Assistant Manager

  • Education

    • Mumbai University

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      B.com

    • Maharashtra state education board

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      HSC

    • Maharashtra state education board

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      SSC

      I Certified with IATA Foundation & have trained and tested with in accordance with the requirements in the year 2011. Logistics & Shipping, Import & Export

    • ITM Group of Institutions

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      Master of Business Administration - MBA Operations Management and Supervision

    • ITM UNIVERSITY

      2017 - 2019
      Master of Business Administration - MBA Operations Management and Supervision First Class

    • ITM Group of Institutions

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      MBA - Master of Business Administration Operations Management and Supervision

  • Experience

    • Hapag Lloyd Global Services Center Private Ltd

      Feb 2012 - Sept 2013
      Co-ordinator

      Hapag Lloyd Line is one of the world’s largest global multimodal transportation companies. Through the integration of all facets of marine shipping and logistics services, Tenure; Export Documentation Responsibility Executing documentation pertaining to Europe.Handling AMS/ACI bills on priority basis.Making amendments as per the request by Shipper.Creating Maritime Transport Document (MTD) according to Information provided by the Shipper in Freight Information system (FIS).Update and check revenues for containers.Handle the mails received from area officeMaking match code Show less

    • CMA CGM Global Business Services (India)

      Sept 2013 - May 2024

      ✔ Handling GCT filing and chasing Team✔ Handling all types of international filing (AMS, ACI, AMANAC, CCAM, S&S, ENS and RCG)✔ Handling Singapore (CTS) , Malaysia (K5) and France (SOGET) local filing

      • Associate Manager Customer Care

        Mar 2020 - May 2024

      • Customer Service Team Lead

        Mar 2018 - Mar 2020

      • Customer Service Specialist

        Feb 2017 - Mar 2018

      • Senior Customer Service Executive

        Apr 2015 - Feb 2017

      • Customer Service Executive

        Sept 2013 - Apr 2015

    • Tata Consultancy Services

      May 2024 - Mar 2025
      Assistant Manager

      - Led a team responsible for managing custom transmissions for a single vessel.- Handled both international and local custom transmissions across regions, including Europe, Israel, the USA, and Canada.- Monitored and tracked all bills, ensuring timely transmission before customs cut-off deadlines.- Managed escalations and facilitated weekly and monthly calls with agencies.- Developed and maintained comprehensive process documentation to ensure operational efficiency.- Initiated three projects, authoring Business Requirement Documents (BRDs) to automate manual processes and improve work quality.- Assumed managerial responsibilities during the absence of senior management, ensuring seamless operations. Show less

  • Licenses & Certifications

    • IATA

      International Air Transport Association (IATA)
      Sept 2009