Jakison Ojha

Experience

• 

  Indus Towers Limited

  May 2014 - Feb 2015

  Surveillance Engineer

  - Alarm monitoring of the sites of Indus in West UP circle.- Escalating alarms to the corresponding technicians, Field Support Er., and to higher authorities unless until it is getting cleared.- Maintaining data base of each alarms like LBV, Fire and Smoke, ESMA and Site Down, etc. individually.- Preparing outage reports on daily basis and reviewing the performance of each person in the escalation chain.- Issuing Permit to Work no. to work at height.

• 

  Bharti Infratel Limited

  Mar 2015 - Jun 2016

  NOC Engineer

  Job Responsibility*Passive Alarm monitoring of the sites of Bharti Infratel/Airtel in some circles of India. Escalating alarms to the corresponding Technicians, Cluster In-charge, Zonal Manager and to higher authorities.*Creating reports of each alarms like Low Battery Voltage, Fire and Smoke, High Temp, ESMA, DG failed to Start, Site Down, etc. individually and mailing . *Monitoring and escalation of Bulk outages of PAN India (i.e. 11 circles).*Taking down complete RCA for Site down and flashing SMS immediately. Analyzing RCA in detail and mailing on daily basis.*Network Monitoring System (NMS) Rectification and Alarm compliance of PAN India. *Fault Management of the site regarding alarm. Extracting the sites having repeated alarms/ Frequent failing sites, taking down complete RCA in detail from concerned person. Thereafter resolving issue by informing the concerned person.*Rising and providing Service Ticket (ST)/TT for site downs of other operator's.*Reporting Incidents like Theft, Burnt, Accidents and other incidents at sites and rising & proving TT for the same. Flashing SMS and broadcasting mail for the same.*Reviewing the process of the work, if something is needed we recommend to implement.*Team Management with time management to ensure all work completed properly in time.*Train new joiners in such a way that they gradually grasp all things and can perform effectively and efficiently.*Tracking MPLS link utilization and flashing SMS for the same. Show less

• 

  Ericsson

  Jun 2016 - Mar 2021

  Automation Engineer

  Development and Support in RPA (Robotic Process Automation in Blue Prism)Automating tasks using VBA and Macro.Working with Architects and other developers for delivering the automation solution using Blue Prism tool. Understanding process, elicit requirements end to end. Created Visio process flows of AS-IS and TO-BE scenarios. Creating documents right from the strategy phase to the delivery phase in Agile.Automated tasks of Web based and Citrix Applications of Ericsson, Huawei, ZTE, Nokia applications. Received multiple appreciations for meeting timelines and providing efficient and innovative solutions. Enhancing already designed Bots as per requirement.Fixing bugs in already designed bots.Suggesting new ideas to higher management which can improve the overall process and outcome. Prepared many templates using macro to improve the time taken and the process of preparing various operation reports and dashboards using excel. Also worked in Life Cycle Management as a Control Engineer for 6 months.Troubleshooting and escalating exact fail scenarios to the concerned teams on the basis of logs Show less

• 

  EClerx

  Mar 2021 - now

  -Leading an RPA Blue Prism Support Team & mentoringother developers in their design, approach or blockers.-Designing and Development of new automations usingBlue Prism from scratch till deployment into productionfollowing SDLC in AGILE.-Implemented PSaaS to automate repeated productionsupport tasks-Coordinating with clients/ end user for feasibility testing,requirement gathering to design new automations or forany changes in existing automations.-Troubleshooting and escalating exact fail scenario to theconcerned teams based on logs.-Identifying frequently occurring issues in existing bots,then resolving them-Optimizing existing bots to reduce execution time & tomake the bot robust-Creating documents right from strategy phase to deliveryphase.-Also I have hands on experience in Uipath & AutomationAnywhere as i had created some automations using them-Preparing RPA Governance Report to monitor / track theperformance of the bots.-Migrated a bunch of bots from BP v6.4 to v6.10 Show less

  • Senior Software Consultant (Process Manager)

    Apr 2023 - now

  • Software Consultant (Associate Process Manager)

    Mar 2021 - Apr 2023