Raymond Pech

Experience

• 

  Oxnard Ice Skating Center

  Nov 2001 - Jun 2008

  Operations Manager

  Assisting the General Manager in the total operation and maintenance of the facility and business on a day-to-day basis. Managing and coaching the timeliness of activities and that of cleanliness, safety, and overall appearance of the entire facility, and the appropriate training of service personnel. Maintained customer satisfaction by helping with any and all customer service issues.

• 

  Channel Islands Ice Center

  Jul 2008 - Nov 2014

  Served as the Adult Hockey League Program Director while continuing to work as the Manager. Responsible for the direction, administration, management, supervision, and marketing of the AHL program. Among the first task I undertook was to re-organize how team payments were made to the rink. I grew the AHL program from an 18-team league to a 32-team league in record time. The program's revenue increased by tens of thousands of dollars. During the Winter Season (2010-11) the program saw a record increase of profit by over $110,000 for the 6-month program (well over 40% increase). By the Summer 2012 Season, I had increased the revenue by almost 50 percent. I was praised for increasing what was projected to be an annual profit of over $136,000 in six months (half the time). Show less Responsible for all aspects of business operations including HR duties, timekeeping, financial administration, recruitment, database management, systems management, staff development, direction, floor management, departments, equipment, and property. Improved the use of new technology to manage the financial resources of the company. Worked alongside the facilities manager to continue to improve the appearance of the facilities, and boosted the sales of ice time among county institutions of higher learning, community organizations, and businesses. Show less

  • Adult Hockey League Director

    Jun 2010 - Nov 2014

  • Interim General Manager/Assistant General Manager

    Jul 2008 - Nov 2014
• 

  AMIGO MEXICAN RESTAURANT

  Nov 2014 - Jul 2015

  Assistant Manager

  Successfully transitioned from managing a recreation facility to working in the restaurant industry. Among my many accomplishments was in raising the service standards through example. During my tenure, I increased customer satisfaction and reduced turnover and improved revenue. My duties included employee relations, timekeeping, records, filing, database management, end-to-end recruitment, financial administration, and customer service.

• 

  Poblanos Mexican Grill & Bar

  Jul 2015 - Jul 2017

  General Manager

  Responsible in maintaining quality of food and beverages served, fostered family-like customer service, produced effective sales growth analysis, and cost control. Managed all aspects of the business operations including HR duties, payroll, floor management, departments, equipment, and property. Staff development, direction, and support.

• 

  85C Bakery Cafe

  Sept 2017 - Mar 2018

  Assistant Manager/General Manager in Training

  In less than two months as the Assistant Manager, I was offered the position as General Manager and in charge of developing a staff that opened a new store on November 24, 2017, in Valencia, CA. My focus was to lead a team of new associates and retaining a staff that will excel on delivering excellent service and excellent quality of food product.

• 

  Self-employed

  Jul 2018 - Sept 2019

  Driver: Uber/Lyft

  While continuing my education, I supported myself by working evenings and weekends in transportation as an independent contractor, transporting over 1,600 customers without a single accident or serious customer complaint; as well as, maintaining an average rating of 4.95 out of 5.00. Responsibilities include providing superior service for guests, ensuring that customers arrive safely and timely to their destination while creating customer satisfaction. Managed routes through the use of phone technology. Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management. Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied. Managed finances and records, e.g., created Excel spreadsheets and maintained files to track mileage, maintenance, and miscellaneous expenses. Show less

• 

  Rat Sound Systems, Inc

  Oct 2019 - Mar 2020

  Human Resources Generalist/Payroll

  Responsible for all aspects of HR including payroll, onboarding, benefits administration, employee relations, employee records, and paperwork, as well as the day-to-day management of personnel, communications, and policy administration.

• 

  County of Ventura Human Services Agency

  Dec 2020 - Jan 2021

  Office Assistant III
• 

  Millworks Etc., Inc.

  Jan 2021 - now

  Responsible for all aspects of HR-related functions for three respective companies under one umbrella including full-cycle recruitment, benefits administration, employee relations, workplace safety, worker’s compensation, leave of absence, performance management, and creating a workplace of respect.

  • Human Resources Manager

    Aug 2022 - now

  • Human Resources Generalist

    Jul 2021 - Aug 2022

  • Human Resources Assistant

    Jan 2021 - Jul 2021