Vaibhav Desai

Experience

• 

  The Ebony Rose Group

  Apr 2007 - Feb 2008

  Financial Administrator

  • Processing the applications for superannuation and life insurance policy.• Making sure that customer has filled out the application correctly and the required documents are correctly attached before sending it off for processing.• Also looked after the preparations of files and data for Annual Rivew meeting between Financial Advisor and the customer.• Reconciliations of the commissions for the Financial Advisors from the big funds like AXA, AMP etc with actual amount received with bank statements.• Making telephone appointments for annual review with customers on periodic basis.• Using VISIPLAN software for easy processing.• Making sure that complete adherence with statutory and regulatory requirements is met.• Creating financial modelling of data such as share market activities and salary sacrifice modelling etc.• Looking after compliance issues and helping advisers with internal audit activities.Key Achievements:• Successfully completed RG 146 certificate.• Within a short span of 3 months, I was promoted from trainee Financial Administrator to a Permanent Financial Administrator. Show less

• 

  Medibank

  Feb 2008 - now

  • Creating and maintaining provider master data in systems such as iMed and MITAS.• Worked as a Workflow lead and management liaison maintaining the existing workflow management system ensuring the team’s timely update of all aspects of the virtual workflow. I was responsible for the PMDM workflow management, escalations, resource management and looking after ongoing projects. Have completed Medibank Leadership Program.• Identifying and driving provider maintenance process continuous improvement by mapping the existing and newly acquired business functions. • Acting as SME on related projects and ad hoc tasks, and accountable for timely and accurate deliveries. • Training, supervising and developing junior administrators to effectively and efficiently perform their day-to-day role by providing them with constructive feedback from process oversight. Performing spot checks to ensure data integrity and accuracy is maintained at all times. • Providing back-up support to reference data analysts as required.• Actively sharing knowledge with other team members to help build team capability and remove any key person risk.• Build effective relationship across Medibank, acting as the point of contact for all Provider Master data and provide prompt action to urgent requests and queries as required.• Represent business requirements by developing prototypes, mock-up reports and applying other techniques to ensure validity of information presented.• Supporting the business with managing compliance obligations in accordance with the PHI compliance framework and operating procedures.• Managing the Hospital Casemix Protocol data submission process, liaising with hospitals on data quality and submission to regulatory bodies (such as the Department of Health).• Supervising Medibank and AHM Hospital data to meet the regulatory requirements of the Department of Health.• Maintaining AHM hospital schedules in Microsoft Access databases. Show less • Answering calls from unresolved queries from level 1 support with varied queries ranging from premiums to latest changes in Private Health Insurance.• Answering calls from providers with varied queries ranging from claims, payments, rejection reasons etc.• Providing excellent customer service by going beyond expected level of service.• Handling sensitive information of customer claims and solving issues pertaining to complex claims and situations.• Providing accurate information in a timely manner.• Understanding of complex information and conveying that information to customers/providers in a simple language that they can understand.• Adhering to Privacy laws.• Working in a team towards achieving team goals.• Maintaining good and positive relationship with customers/providers. Show less

  • Senior Provider Master Data Management Administrator

    Sept 2016 - now

  • Customer Resolutions Officer

    Feb 2008 - Sept 2016