Kagiso Ramorola (MBCS)

Experience

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  Accenture

  Mar 2008 - Nov 2008

  Brand Ambassador
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  Mastercard

  Feb 2009 - Aug 2009

  Business Analyst

  - Rotated around the different business units within the organization (Finance, HR, Risk).- Document Concept statements - Compile product (software) improvement documents- Analysis of current applications and processes (and document areas of improvement)- Perform pre-live and post-live User Acceptance Testing (UAT) on all developments to ensure that the development work has been completed according to the user, business or client requirements.- Ensure that software developments are of expected quality- Demo proposed solution/improvement to internal and external clients.- Develop test cases and test plans- User Experience Documents - compile the User Experience Documents for new developments.- Gathering and documenting software (application) requirements- Working with developers to ensure understanding of the business requirements- Customer Relations - Build new customer relations with Internal and External clients. Show less

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  CareerJunction

  Sept 2009 - Aug 2010

  Business Analyst

  - Business Analyst on the "Jobs" work-stream within an agile software development environment (SCRUM).- User story generation and detailed analysis of required features.- Planning and analysis of the requirements.- Generation of hi/low-fidelity mockups using Balsamiq.- Requirements workshop facilitation- Liaising with project stakeholders to ensure that the problem is correctly understood and that the proposed solution will add actual value- Working closely with developers, GUI designers and testers to ensure the optimal implementation of user stories- Story acceptance (with functional testing)- Facilitation of formal and informal handovers to Dev / QA- Documenting the Scope of Work for BRS for multiple projects.- Perform GAP Analysis.- AS-IS and TO-BE analysis and process modelling- Logical Database Design- Liaise with the development team and the internal clients to ensure that the projects/tasks are executed according to the business requirements. Show less

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  AllaboutXpert

  Sept 2010 - Aug 2011

  Business Analyst / Product Owner

  - Product Owner of four applications we provide to Nedbank- Managing the Product Backlog and Prioritisation of projects/tasks- Business requirement analysis, modelling and engineering - using standard BA tools and techniques.- Supporting the business decision-making process with key information.

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  DVT

  Sept 2011 - Jun 2013

  Project Manager / Business Analyst

  - Worked in the Projects and Services team within DVT in the capacity of a Business Analyst and Project Manager across a number of clients and projects. MultiChoice (DStv Mobile), Randburg: I worked as part of the Operations department in the capacity of a project manager / business analyst. As a project manager, my responsibility was predominantly to monitor and track all the touch points within the department (i.e. Training, Field Trials, UAT, Support and Escalation processes, Support Systems (CRM, HP Service Desk, IBS), Reporting (BI), App Stores Management, Operational Communications, Websites) to ensure that the company was operationally ready to launch any service or device that was scheduled for launch. As a business analyst I was involved in several projects including Online Activations project which was implemented to reduce the load on the call center. BIDAir Cargo (subsidiary of the BIDVest Group): Worked within a SCRUM environment, responsible for doing the analysis on their Billing and Operations systems and producing requirements specification documents for approval by stakeholders. Role also involved management of stakeholder engagements and relationships, including facilitating discussions with stakeholders.Total South Africa: Involved in the analysis and development of the system to manage the Total SA stock on consignment process.iTRADEpro: Performed business analysis for the development of an online protein trading portal. The system facilitates the online buying, selling and logistics of protein products in the South African marketplace. Show less

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  MultiChoice Group

  Jul 2013 - Mar 2016

  Senior Business Analyst / Product Owner

  - Gathered and analysed requirements for the e-commerce and self-service platforms for DStv Digital Media, including the DStv Mobile products and services. Documented the requirements and managed project delivery throughout the development process. Worked as part of an agile team led by a Product Manager. - Tracked the usage of the online platforms using Tableau and Google Analytics, including measuring total number of sessions, top pages, and conversion rates for the purpose of optimising our e-commerce and self-service offering.- Was responsible for documenting the requirements for enabling DStv customers to watch DStv content and stream it on their mobile devices through integrations with mobile operators. Worked alongside a team in China that was responsible for manufacturing devices enabling the streaming of content. Show less

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  FNB South Africa

  Apr 2016 - Mar 2017

  Project Manager

  Worked as part of the Credit Card Division (Project Management Office) in collaboration with the Business Analyst team to ensure the end-to-end delivery of strategic projects, enhancements, and reporting for FNB Fleet's South African and Rest of Africa businesses. Utilised tailored PRINCE2 methodology to achieve project success.- Implemented an integration project with Mix Telematics, a car tracker company, in resolving the fuel and petroleum fraud issues within the fleet business. - Documented the requirements for the implementation of an online reporting solution on the merchant portal, enabling 100% tracking and management of spend and key metrics by fleet owners for their respective fleet businesses. Show less

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  Adcorp Holdings Limited

  Mar 2017 - Oct 2020

  Adcorp Holdings, a Johannesburg Stock Exchange listed (JSE:ADR) and leading workforce solutions company driven to grow people, businesses and economies through connections allowing them to realise their potential.I was responsible for leading the design and delivery of data, reporting, business insight and analytics solutions. Also, ensured that the BI program provided business with the necessary data and insights that drove smart decision making, operational excellence, business performance and service excellence.- Travelled regularly to Bangalore, India, to meet the team, present and highlight the roadmap deliverables for the financial year and managed the delivery.- Workday report lead for Adcorp Holdings. Responsible for engagements with the Finance and HCM workstreams in order to deliver Workday reporting using Workday report writer. Show less I formed part of the BI and Reporting transformation team mandated in driving Adcorp Holdings' implementation and adoption of an online self-service reporting platform, Microsoft Power BI. This involved conducting engagements and workshops with various stakeholders across multiple subsidiaries to understand their reporting requirements for standardisation and development.- Elicited and documented data and report requirements to replace Excel spreadsheet reporting with Power BI reporting and enable an automated reporting process capability with the company.- Maintained requirements and assigned tasks post-prioritisation, whilst running SCRUM ceremonies- Spearheaded virtual team of analysts, report developers, and data specialists based locally in South Africa and offshore in Bangalore, India. Show less

  • Insight and Analytics Leader

    Sept 2017 - Oct 2020

  • Senior Business Intelligence Insight Analyst

    Mar 2017 - Sept 2017
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  Vodacom

  Oct 2020 - Feb 2021

  Project Manager

  As a Johannesburg Stock Exchange listed company (JSE:VOD), Vodacom is a South African mobile communications company, providing voice, messaging, data and converged services to over 130 million customers across Africa.I formed part of the Fixed and Mobile Operations team, reporting to the Executive Head, to drive and manage initiatives under the Accelerator Programme (Business Bundles, Insurance, CVM Campaigns). - Partnered with educational platform suppliers from a data provisioning perspective, ensuring the delivery of a complete E-Learning platform to market.- Drove and managed multiple strategic initiatives as part of the accelerator programme, including Business Bundles, Insurance, and CVM Campaigns.- Leveraged the programme to capitalise on the shift to remote work caused by COVID-19, resulting in increased sales and revenue.- Effectively identified and capitalised on emerging market trends, ensuring that the programme remained aligned with evolving customer needs and demands.- Collaborated with cross-functional teams to ensure the successful implementation and delivery of the programme, from ideation to execution. Show less

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  MultiChoice Group

  Feb 2021 - Aug 2021

  Business and Process Analyst

  As a subsidiary of a Johannesburg Stock Exchange listed company, Naspers (JSE:NPN), MultiChoice is South Africa's leading entertainment company with rights to phenomenal content from all over the world and is delivered through Direct To Home (DTH), Digital Terrestrial Television (DTT) and online video entertainment services.As part of the MultiChoice Africa Holdings (MAH) Business Analysis Centre of Excellence, my deliverables included but not limited the following:- Analysed and mapped As-Is and To-Be processes for an ERP migration project, providing input to the requirements for the new ERP system. - Documented the BRS for a new procurement system and mapped As-Is and To-Be processes for a procurement migration project. - Responsible for ensuring the completeness, integrity, accuracy, and validity of residential and commercial customer data elements as part of a Data Integrity project. Engaged with 14 African countries to collect data validation rules and define prevention activities, ensuring maintenance of data quality elements post-project implementation- Led the mapping of end-to-end anti-piracy processes in Pubs and Clubs as the dedicated Analyst for the Anti-Piracy project, ensuring project sign-off for rollout to MultiChoice African countries (excluding South Africa which operates under different rules). Show less

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  Sorbet Group

  Sept 2021 - Feb 2022

  Business Analyst / Project Manager

  Sorbet Group is a subsidiary of a listed Johannesburg Stock Exchange company Long4Life (JSE:L4L), your one stop beauty hub for men and women. Facials, nails, hair, grooming, massages and waxing.I led 2 of the 3 work-streams (First line support; Networks, Systems and Specialist services) brought into Sorbet Group to drive the implementation of an agreed IT strategy and cloud platform used to facilitate the booking of treatments, voucher purchases, reporting, and day-to-day operations for 200 Sorbet stores nationwide. - Streamlined the ticketing process to address all franchise store issues.- Led and implemented an analytics solution to track, measure and report on all logged issues from 200 stores pertaining to loyalty programme, stock, finance and reporting, IT issues and voucher issues. - Managed Sorbet Group's first line support team responsible for investigating and resolving store issues.- Engaged with third-party vendors such as Clicks in implement an API for voucher purchases at Clicks with reduced latency in the voucher redemption period. Show less

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  One Linkage

  Mar 2022 - Jul 2023

  One Linkage is a South African based technology start-up company that plans, builds, runs, optimises, and manages cloud technology solutions and services for corporates who enable SMME development and integration to drive localisation and social inclusion.I collaborated with the team in leading the design, build, and utilisation of cloud technology to promote sustainable Small, Micro, and Medium enterprises (SMME) inclusion as part of a technology startup company that is an Amazon Web Services (AWS) Partner. - Engaged clients (e.g. Sasol) to comprehend their business challenges and recommend practical solutions. Provided leadership, guidance, and support to the delivery team to drive the delivery of customer solutions through agile development.- Facilitated and actively participated in daily stand-ups, sprint planning and review meetings to drive delivery according to agreed timelines.- Produced detailed product development roadmaps. - Developed analytics solutions using Amazon QuickSight.- Used agile methodology to oversee the development process. - Collaborated with the CEO on business development and presentations aimed at gaining new clients and partners. Show less

  • Delivery and Engagement Manager

    Jul 2022 - Jul 2023

  • Product Manager

    Mar 2022 - Jun 2022
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  Blue Label Telecoms

  Aug 2023 - Dec 2023

  Business Analyst Manager

  As part of Blue Label Distribution, a subsidiary of a JSE listed company (JSE:BLU), I led a dynamic team of business analysts in collaborating with the Project Management Office (PMO) in delivering new technology products and solutions predominantly in the FinTech and Telecoms spaces. My responsibilities involved, but were not limited to, business requirements documentation, needs assessments, As-Is and To-Be analysis, business process improvements (i.e. Ways of Work) and provided input in the development of business cases. - As a dedicated Business Analyst for strategic projects, performed the requirements elicitation, analysis, validation and documentation for an implementation facilitating the sale of “Betway Bucks” vouchers through API integrations with a bank and retail stores, creating an additional revenue generating product for the company.- Performed a Gap-Analysis for a solution to facilitate a unique payment option for customers to fund their Betway accounts without the need of a bank or credit card. Documented the business process of the As-Is and To-Be states, performed a comparison between the two states in order to identify the gaps, resulting in a presentation to the Product team highlighting the possible actions to address the identified gaps. Show less

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  Collinson

  Jul 2024 - now

  Business Analyst

  As part of the Transformation Management Office (TMO) within the Product and Innovation (P&I) business area, I offer business analysis services to support the development and delivery of the transformation and change programme, ‘Transforming for Growth’.- Define, map, and optimise the organisation’s key business processes to improve efficiency and alignment to deliver our value proposition.