Alessandra Alvarez

Experience

• 

  NH Hotel Group

  May 2018 - Jul 2018

  Hotel Receptionist

  • Welcome guests, handle all arrivals in an efficient manner• Perform all the administrative tasks and communicate with the appropriate department prior to guest arrival • Handle guest complaints by ensuring appropriate action is taken • Handle all departures an efficient manner by providing all the guests with accurate settlements and ensuring all the expectations have been reached throughout their stay• Follow up and clear any credit risks and open balances

• 

  Starbucks

  Jun 2019 - Feb 2022

  Barista

  - Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.- Cleaning and sanitising work areas, utensils and equipment- Cleaning service and seating areasDescribing menu items and suggesting products to customers- Servicing customers and taking orders- Ordering, receiving and distributing stock supplies- Receiving and processing customer payments

• 

  Selected Interventions

  Mar 2022 - now

  - Performing analysis of root causes.- Developing checklists for reoccurring problems.- Evaluating and resolving complex problems that arise.- Troubleshooting hardware and software issues.- Performing user administrative tasks.- 2nd line support of COTS applications- Perform software and O/S maintenance tasks- Create and maintain application monitoring logs

  • Support Technician Engineer

    Jul 2024 - now

  • Application Support Analyst

    Mar 2022 - Jul 2024