Alessandra Alvarez

Alessandra Alvarez

Hotel Receptionist

Followers of Alessandra Alvarez238 followers
location of Alessandra AlvarezGreater London, England, United Kingdom

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  • Timeline

  • About me

    Support Technician Engineer

  • Education

    • UA - Universidad de Alicante / Universitat d'Alacant

      2014 - 2018
      Bachelor's degree Tourism and Travel Services Management
    • University of Greenwich

      2018 - 2019
      Bachelor's degree Business and Marketing
    • University of West London

      2020 - 2022
      Master of Science - MS Cybersecurity
    • Universidad de Castilla-La Mancha

      2012 - 2014
      Bachelor of Engineering - BE Agricultural and Food Products Processing
  • Experience

    • NH Hotel Group

      May 2018 - Jul 2018
      Hotel Receptionist

      • Welcome guests, handle all arrivals in an efficient manner• Perform all the administrative tasks and communicate with the appropriate department prior to guest arrival • Handle guest complaints by ensuring appropriate action is taken • Handle all departures an efficient manner by providing all the guests with accurate settlements and ensuring all the expectations have been reached throughout their stay• Follow up and clear any credit risks and open balances

    • Starbucks

      Jun 2019 - Feb 2022
      Barista

      - Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.- Cleaning and sanitising work areas, utensils and equipment- Cleaning service and seating areasDescribing menu items and suggesting products to customers- Servicing customers and taking orders- Ordering, receiving and distributing stock supplies- Receiving and processing customer payments

    • Selected Interventions

      Mar 2022 - now

      - Performing analysis of root causes.- Developing checklists for reoccurring problems.- Evaluating and resolving complex problems that arise.- Troubleshooting hardware and software issues.- Performing user administrative tasks.- 2nd line support of COTS applications- Perform software and O/S maintenance tasks- Create and maintain application monitoring logs

      • Support Technician Engineer

        Jul 2024 - now
      • Application Support Analyst

        Mar 2022 - Jul 2024
  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Oxfam on Jul 2014
      OxfamAssociated with Alessandra Alvarez