Kierra Carlton

Experience

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  TheatreMAMA

  Jun 2012 - Jan 2014

  Field Operations Manager

  • Lead brand campaign teams to effectively convey brand narratives and deliver compelling consumer experiences.• Compiled performance metrics, offering transparent campaign results to clients.• Directed field personnel to guarantee alignment with client requirements.• Managed the life cycle of staff experience from onboarding through exit, including coordinating orientation, client compliance, and off-boarding activities.

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  Iron Bar and Lounge

  Jan 2014 - Jan 2016

  Front of House Manager

  • Provided ongoing training, coaching, and counsel to team members to ensure the continual development and improvement of operational skills to deliver excellent guest experiences.• Lead daily operations, including opening and closing procedures and staff scheduling to maintain organization and cleanliness throughout the establishment.• Elevated Sales and customer loyalty by curating a vibrant atmosphere.• Enhanced productivity through standardization of business protocols.• Refined front-of-house hiring and training procedures. Show less

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  Row House

  Jan 2017 - Jan 2018

  Operations Manager

  • Improved client management procedures and reservation platforms.• Expanded client base using novel marketing and sales strategies.• Crafted and implemented front-of-house training processes.• Established continuous improvement initiatives to identify businesschallenges and devise constructive solutions.• Collaborated with executive leadership to align operational procedureswith the long-term vision.• Evaluated and managed department needs including tools, equipment,and materials.• Managed product inventory and ordering. Show less

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  Elevate Global

  Apr 2019 - Feb 2024

  Globally responsible for designing and implementing event staffing processes that facilitate global alignment and drive scalability.• Set business expectations and standards for the end-to-end management of experiential marketing campaigns, from conceptualization to execution, and post-campaign analysis.• Directed global process and system solutions, ensuring scalability.• Spearheaded end-to-end event staffing procedures including full-cycle recruitment processes.• Established 360 review process to inform and manage field staff appraisals.• Boosted client and staff satisfaction scores, enhancing retention rates.• Streamlined cross-departmental workflows, promoting efficient delivery.• Collated and refined product requirements for proprietary CRM systems.• Designed and implemented high-quality training programs and assets forglobal and regional staffing teams and field staff. Show less

  • Global Staffing Process Director

    Nov 2021 - Feb 2024

  • Staffing Operations Director

    Feb 2021 - Nov 2021

  • Staffing Operations Manager

    Mar 2020 - Feb 2021

  • Staffing Manager

    Apr 2019 - Mar 2020
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  Enlightened Edutainment

  May 2021 - Dec 2023

  • Collaborate with clients to maintain alignment on marketing objectives, brand identity, target audience, and experiential marketing strategies.• Lead collaborations between client and internal teams to develop innovative and engaging experiential marketing concepts that resonate with the clients brand and goals.• Managed project budgets to ensure campaigns stay with-in the allocated financial parameters.• Monitored campaign execution to ensure alignment with client expectations, brand guidelines and industry regulations.• Designed and implemented training programs that aligned with client and organizational needs.• Lead training sessions to ensure talent was properly educated on client brands prior to event execution.• Assessed the effectiveness of training programs through feedback collection, evaluations, and analysis of learning outcomes. Show less

  • Account Manager

    Jan 2022 - Dec 2023

  • Event Manager

    May 2021 - Jan 2023
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  Enlightened Edutainment

  Mar 2024 - now

  Managing Partner

  • Ensure operational processes are designed and executed with a focus on meeting client needs and expectations.• Establish and maintain relationships with vendors, suppliers, and other external partners to ensure the timely delivery of services.• Analyze existing operational processes and workflows to identify areas for improvement.• Develop and implement operational strategies aligned with overall business goals and objectives • Set business expectations and standards for the end-to-end management of experiential marketing campaigns, from conceptualization to execution, and post-campaign analysis. Show less