Melissa Ritter

Experience

• 

  CACI International Inc

  Jan 2000 - Feb 2007

  Help Desk Support •Remedy helpdesk management, trouble ticket resolution. Quality assurance tracking of financial accountability concerning property management objectives. •Coordinate travel for technicians to support installation operations at overseas posts.•Draft letters, maintain appointment calendar, prioritize incoming correspondence and delegate action. •Manage team’s telecommunication installation schedule and equipment for the Defense Information System Agency.

  • Data Technician 3

    Jun 2003 - Feb 2007

  • Administrative Assistant 3

    Sept 2001 - Jun 2003

  • Implementation Coordinator

    Jan 2000 - Sept 2001
• 

  ManTech International Corporation

  Feb 2007 - now

  Develop and execute computer-based software training to support DHS cyber and field readiness programs. ⭐️ Continuous Diagnostics and Mitigation (CDM) ⭐️ Customs and border protection (CBP) •Implement an enterprise wide Software solution for managing Government Property on all contracts. Subject Matter Expert (SME) in definition of system functionality, UX interfaces and user training, Develop solutions, requirements planning, and workflow processes to support contract operations.•Support software lifecycle management requirements, upgrades, and enhancement.•Publish system/policy training courses.•Maintain/develop the departments SharePoint Webpages. •Project software distribution, media kit development and deployment.•Lifecycle management and distribution support.•Monitor back-ups, modification and testing of the SQL-based software CM database application.•Analyze data correlating to the Software configuration to include key performance indicators

  • Senior Technical Trainer

    Mar 2017 - now

  • Functional Systems Manager (FSM)

    Oct 2008 - Mar 2017

  • Configuration Manager

    Feb 2007 - Oct 2008