
Lisandro Luzza
Communications & Marketing Specialist, Global Business Development

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About me
Customer Success Executive | Customer Experience Operations & Data Analytics | Enabled Market-Leading Growth, Satisfaction, & Retention in Technology & Consumer Goods | Strategy & Mentorship
Education

Villanova University
2014 - 2015Masters Certificate in Business Intelligence Business IntelligenceActivities and Societies: Certified Professional in Business Intelligence (CPBI)

Sheridan College
1999 - 2000International Business Post Graduate Diploma
University of Prince Edward Island
1992 - 1996
Experience

Eagle's Flight
Jan 2000 - Jan 2002Communications & Marketing Specialist, Global Business DevelopmentSupported global expansion via distributor and partner network in key markets (18 countries).

Mottro Canada
Jan 2003 - Jan 2005Category AnalystIncreased seasonal category sales 30% after creating an effective shelf design for new exclusive product lines.

Kids II
Jan 2005 - Jan 2006Customer Development AnalystBoosted sales 136% at Walmart for baby toys & gear company with a product strategy for the Canadian market.

Coty
Apr 2006 - Oct 2014Built and led a 7-person team at beauty industry leader (~$5B portfolio in fragrance, cosmetics/nail care, skin care, and body care). Oversaw analytics across sales, supply planning, finance, and marketing. Exceeded $5M Walmart holiday retail sales for the first time and boosted sell through at Loblaws and Zellers.DELIVERED RESULTS:• Closed multi-million-dollar gap in sales commitments by improving the performance management process and communications.• Saved six figures annually by working with IT partners to centralize and in-source customer point-of-sale data.• Reduced trade spend as a percentage of gross sales 2.6% by optimizing tracking and planning. Show less
Sr. Manager, Sales & Marketing Operations
May 2011 - Oct 2014Business Development Manager, Mass Channel
Apr 2008 - May 2011Key Account Manager
Mar 2007 - Apr 2008Business Analyst - Walmart
Apr 2006 - Apr 2008

PlanIT Search
Jun 2015 - Nov 2015Director, Sales & Marketing Operations (Interim)Built sales, marketing, accounting, operations, and IT structure for North America-wide recruiting company. Hired business development staff, created lead gen and pipeline analytics system, and more.

Furlani Foods
Feb 2016 - Jul 2018Trade, Category & Sales Analytics ManagerSupported more than 2x North America revenue growth for nine-figure frozen food manufacturer (largely driven by acquisition of bakery company). Transformed the sales team following integration, driving a new data-driven go-to-market strategy for a 60-product portfolio. DELIVERED RESULTS:• Grew sales with US and Canada retailers including Walmart, Loblaw, Sobeys, Albertsons, Publix, and Kroger, as well as major distributors; boosted profit margins 4% through more strategic sales planning and pricing.• Improved efficiency and data insights by implementing Anaplan and Alteryx (advanced planning & analytics). Show less

Anaplan
Jun 2018 - Nov 2024Enabled growth of Northeast US and Canada as head of a 7-person customer success team at SaaS company. Focused on growth-ready accounts, implementing effective processes and tools that optimized 30-day customer onboarding, and solved common pain points to deliver the second-highest regional Anaplan growth globally.DELIVERED RESULTS:• Played a key role in the more than 12x growth of Canada ARR, expanding accounts Banking, Telecom, Retail, Insurance and Consumer Goods. Won Chairman’s Club and maintained 90%+ renewals.• Oversaw 20+ customer implementations and set up 4 Centres of Excellence at key accounts. Infused Anaplan talent within top customers, enabling expansion into new divisions and use cases while ensuring high retention.• Promoted to a new “industry captain” role to drive growth across specific verticals across North America, including healthcare, public sector, oil & gas, airlines, and retail/CPG.• Managed one of the largest Healthcare companies in the world, establishing a Center of Excellence supporting 4 divisions.• Grew large Telco account by successfully expanding into new business lines.• Grew luxury apparel brand account by expanding services from FP&A into merchandise planning.• Boosted iconic Canadian leisure wear account by increasing scope of merchandise and financial planning services.• Led relationship and implementation of planning, budgeting, and forecasting software across government entities. Show less
Customer Success Director & Industry Captain
Feb 2021 - Nov 2024Principal Business Partner
Jun 2018 - Jan 2021
Licenses & Certifications

Certified Professional in Business Intelligence (CPBI)
Villanova University
Languages
- enEnglish
- spSpanish
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