Anna Pentheroudaki

Experience

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  RMS Soft

  Jun 2005 - Aug 2005

  Secretarial Assistant

  • Filing and typing letter, emails and memos, booking meetings and appointments• Arranging and booking meetings and appointments

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  TENFORE HELLAS

  Jun 2006 - Aug 2006

  Administrative Support Assistant

  • Assisting with the Greek to English translation of the website• Dealing with customer’s requests over the phone, in person and via email• Supporting all internal departments with filing, protocols and meetings

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  Broker Systems S.A.

  Oct 2009 - Sept 2013

  UAT Analysis and Client Support

  Documented existing processes, identified operational inefficiencies, and automated systems to enhance business functionality. Led UAT initiatives, capturing and documenting requirements to ensure precise implementation by IT teams, while providing robust support during business transitions. Crafted comprehensive specification and testing documentation to maintain alignment with new business requirements and change management protocols. Streamlined client support operations to drive responsive service and problem resolution as per project goals. ● Improved 20% workflow efficiency and system automation through optimization of process documentation. ● Enhanced system reliability and user satisfaction through successful user acceptance testing for three major software releases. ● Developed and implemented robust change impact assessment strategy that minimized disruption during system upgrades. ● Led successful transition of business processes to computerized systems for seamless adaptation and continuity. Show less

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  Broker Systems SA

  Oct 2013 - Oct 2016

  UAT & QA Manager

  Delivered strategic leadership and encouraged cross-functional teams of 15 employees to achieve set goals. Led seamless User Acceptance Testing (UAT) and Quality Assurance (QA) processes within Broker Systems to meet customer’s requirements. Directed and guided clients support team of four and business requirements analysis team of three to refine strategies for effective client requirement fulfillment. Authored and reviewed critical specification and testing documentation, enhancing operational efficiency and accuracy. Cultivated a collaborative team environment, leveraging excellent communication skills to engage with all organizational levels and stakeholders. Streamlined client requirement processes to optimize project implementation and support. ● Implemented projects tailored to client requirements, demonstrating effective team leadership and project management. ● Reviewed and improved testing documentation, ensuring thoroughness and clarity in UAT and QA protocols. ● Developed strong interpersonal relationships within the organization, fostering a culture of teamwork and open communication. ● Enhanced team performance through strategic management and process optimization, resulting in increased efficiency in client support and requirements analysis Show less

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  Broker Systems S.A.

  Nov 2016 - now

  Fostered full compliance with GDPR principles by staying abreast of evolving data protection regulations. Collaborated with shareholders and management to integrate data protection strategies into business operations. Facilitated training sessions for staff to promote culture of data security awareness and best practices. ● Maintained secure data environment with zero data breaches, safeguarding sensitive information and client trust. ● Conducted thorough examinations of company processes to guarantee alignment with privacy standards. ● Provided expert guidance on data privacy and protection matters, influencing policy development and implementation Show less Developed, updated, and maintained security incident response plans to align with best practices and organizational needs. Authored comprehensive information security guidelines, standards, and policies to facilitate robust security framework. Liaised with stakeholders and management to fulfill ISO prerequisites, including management commitment, policies, procedures, and risk management. Oversaw business continuity plan for relevance and completeness with current data and scenarios. ● Earned ISO 27001 certification for Broker Systems for strong commitment to information security and continuous improvement. ● Authored and revised critical security documents, which became cornerstone of the organization's information security practices. ● Conducted thorough risk assessments, resulting in fortified security measures and reduced potential for data breaches. ● Contributed to the creation and testing of business continuity plans to ensure organizational resilience in the face of disruptions. Show less Direct day-to-day business operations to ensure seamless employee collaboration and maintain efficient company performance. Engage with clients to discuss updates and enhancements to product offerings while fostering strong relationships and client retention. Prepare and deliver compelling presentations to prospective and existing clients, highlighting product value and company strengths. Oversee accounting operations for accurate and timely client invoicing with a focus on enhancing financial procedures and client trust. ● Planned and led successful execution of new projects that broadened the company's portfolio and market reach. ● Evaluated industry legislative changes to drive software compliance, company reputation, and operational integrity. ● Achieved company's position as a leader in the industry through successful delivery of multiple projects on time and within budget. Show less

  • DPO Officer

    May 2018 - now

  • ISMS Officer – ISO 27001

    Nov 2017 - now

  • Chief Executive Officer

    Nov 2016 - now