Peter Gater

Experience

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  HMV

  Jan 1997 - Aug 2000

  Team Leader

  • Managed a team of 9 staff, with responsibility for identifying training needs, opportunities and was also in charge of the store in manager’s absence. • Customer Service Manager – responsible for the store monthly results and maintaining high levels of customer service.• Completed a managerial training course, led staff training meetings and group presentations also prepared staff rotas and holiday plans. • Participated in recruitment and selection of shop floor personnel.• Stock room controller; updating stock records and stock preparation.• Cashier - bookkeeping, petty cash, cash reconciliation and profit and loss reporting, purchase ledger and sales ledger.• Auditing - Supervised annual stock take, stock reconciliation. • Liaised with head office, regional stores and suppliers. Show less

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  Employer Direct

  Jan 2004 - Apr 2005

  Customer Service Advisor

  • Extrapolating relevant information from phone calls, faxes and emails and inputting job vacancies onto a computer system using Microsoft Excel and Word. • Liaising and building rapport with employers, providing suggestions on vacancy filling.• Maintaining the accuracy of all the data entered, and adhering to the data protection act.• Helping prospective applicants to find suitable vacancies.

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  Onyx

  Apr 2005 - Jul 2005

  Transport Supervisor

  • Liaising with drivers, organising deliveries and rotas.• Arranging vehicle maintenance, MOTs and tax payments.• Organising vehicle replacements.• Updating customer accounts and invoices.• Dealing with employer’s sales and queries.

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  Working Links

  Sept 2005 - Oct 2013

  Performance Manager

  • Delivery of performance targets and objective setting for a team of 25 across multiple sites• Completing monthly 1-2-1’s and development plans for staff• Ensuring team delivery is contract compliant and financially sound• Using business intelligence to manage performance against short-term delivery plans• Involved in all HR issues from recruitment to ensuring all company polices are followed and maintained

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  SkillUK - SkillWales

  Oct 2013 - Jun 2014

  Contract Performance Manager

  Managing a small team of Assessors specialising in occupational competence to achieve Intermediate and Advanced Apprenticeships and/or Level 1, 2 and 3 qualifications with an embedded approach to functional skills within these qualifications.Conducting regular review meetings with each Assessor to ensure that their contract time is carefully planned, as well as caseloads being managed correctly with timely progression towards qualifications. Ensuring Assessor/Learner interactions and learner portfolios are reviewed regularly to ensure these are in line with contractual/OFSTED/awarding body requirements and that delivery is of a high quality.Responsibilities* The effective delivery of work based learning contracts across a variety of occupational areas* To ensure delivery outcomes meet the minimum performance and contractual levels* To meet business objectives by ensuring successful growth and development * Managing a team of Assessors and Sales staff* Performance management of the sales team on Leaner starts and progressions* Budget management* Quality Assurance Show less

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  PeoplePlus UK

  Jun 2014 - Nov 2016

  Local Business Manager

  2016 Figures 33% EBIT Overall responsibility for achieving and exceeding contractual and financial targets within a two, large sites. Responsible 35% of overall welfare business in Wales.Working on the Work Programme contract, maximising job entry and job sustainability outcomes as well as exercising effective budgetary control.Managing both Cardiff and Newport offices with a combined headcount of over 30 people.

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  PeoplePlus Cymru

  Nov 2016 - Sept 2018

  Head of Operations

  PeoplePlus had 9 of the Top 10 highest performing areas in the UK for the Governments return to work Scheme called the Work Programme. Achievements:• Increased performance to 190% against 158% National Comparator. • Financial profitability 56.7% against a budget of 25%.• Designed Performance dashboards that enabled a performance increase of 23% on a KPI’s.• Created a new management performance framework. • Bid design and writing: secured a large local Government contract. • Led large scale change management process after contractual changes. • Project managed several site closures and relocations. Responsibilities: • Contract management portfolio of over 10m annually. • Staff management 4 direct and 35 indirect reports (Performance, coaching and mentoring). Show less

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  Wales

  Sept 2018 - Aug 2019

  Consultant

  Supported Twin Group with Job Support Wales bid • Supply chain structure and decisions, including EOI scoring • Customer Journey development • Financial modelling Supported CASE UK to develop Department of Work and Pensions contracts • Created bespoke offers including Mental Health and employability support

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  Groundwork Wales

  Aug 2019 - Jul 2021

  Head of Operations and Programmes

  A prominent Environmental charity that delivers contracts to support the Welsh Governments aim to create a carbon neutral public sector by 2030. Achievements:• Negotiated a contract extension with a provider securing an addition £200k. • Retained all business during the pandemic.• Implemented Groundworks Wales largest contract worth 850k annually.Responsibilities:• A team of 25, with a contract portfolio value of 2m annually. • Contracts included: Welsh Government (Valleys Regional Park Guardians, Traineeships) Big Lottery, Welsh Water, Natural Resources Wales and Tesco. • Oversaw compliance with quality systems, safeguarding and Health and Safety. • Set up and implemented the Trust Business, Strategic and Operational plan. Show less

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  PeoplePlus Cymru

  Jul 2021 - Oct 2022

  Head of Operations

  Head of Restart I National Government Employment Programme IOne of the United Kingdom’s leading skills and training businesses, focused on supporting unemployed people into work. Achievements:• 117% Job performance in some of the most challenging areas in the UK. • 93% customers onboarded against a national average of 82%. • Only company to consistently hit contract compliance targets.• 12% above the profit target for the first year. • Designed Performance dashboards that were used Nationally.Responsibilities: • A team of 120 people, with 16 locations across Wales (including Blaenau Gwent, Torfaen and Neath).• Full P&L responsibility with a contract value of 8m annually.• Monthly contract reviews with Serco`s Director.• Stakeholder relationship and engagement with Local Government. Show less

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  Mawaheb Talent Hub

  Oct 2022 - Dec 2023

  Director

  Director of Mawaheb, a Talent Hub that strives to be the most innovative, evolving, dynamic, proactive and hands-on talent provider focusing on the needs of the labour market in the United Arab Emirates. The project is dedicated to ensuring UAE Nationals have the skills, support and behaviours to secure jobs, gain independence and become productive employees.Achievements:• 26% Job Entry conversion against a Department of Government Enablement target of 15% • Exceeded 95% in Jobseekers satisfaction survey for the first 12 months of the contract. • 7,450 Jobseekers attended 680 upskilling courses and workshops.• Over 1,700 Jobseekers matched to roles in high priority sectors.• Oversaw the development of a training curriculum inclusive of 60 different programmes.• Capacity management of up to 600 customers per day. Responsibilities:• Performance management for two sites, Abu Dhabi and Al Ain, with 54 staff. • 92% staff Emiratization level. Achieved a NAFIS Award’s for distinguished efforts in Emiratisation.• Weekly contract reviews with the Executive Director, and monthly reviews with the Director General of Abu Dhabi’s Government Department of Enablement. • End to End Jobseeker experience, ensuring that all aspects were monitored. • Created a training calendar that aligns with the needs of the customers and employers of Abu Dhabi.• Oversight of brand messaging, quality improvement and stakeholder engagement. Show less

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  Taaeen

  Mar 2024 - now

  Senior Consultant

  As a Senior Consultant at Taaeen, I drive strategic HR and leadership initiatives for government entities and large organizations. With a focus on delivering top-tier consulting services, I lead transformative projects that enhance organizational performance and foster sustainable growth.Key Achievements:Talent Needs Assessment (TNA): Conducted comprehensive TNAs for C and D-level executives at a semi-government organization, enabling targeted leadership development and succession planning.Culture Transformation: Led a culture transformation project for a government entity, resulting in increased employee engagement and improved organizational performance.Government Proposals: Authored and secured three large-scale government contracts, all successfully approved, significantly contributing to Taaeen’s growth.Recruitment Contract Negotiation: Negotiated key recruitment contracts, optimizing talent acquisition processes and reducing hiring costs.Assessment Centers: Supported the Department for Government Efficiency (DGE) by implementing assessment centers for psychometric evaluations, enhancing candidate selection accuracy.Business Development Leadership: Lead the business development team, driving strategic partnerships and expanding Taaeen’s market presence.Transformative AI Project: Collaborated with the region’s largest holding company on a transformative AI initiative impacting 1,000 staff members, streamlining operations and fostering innovation.Professional Development:CIPD Level 5 (In Progress): Enhancing my expertise in HR practices and leadership strategies to deliver superior consultancy services.I am committed to delivering excellence through strategic insights, innovative solutions, and unwavering dedication to client success. My goal is to help organizations navigate complex challenges, optimize their human capital, and achieve their strategic objectives. Show less