Osama M. Khaled Ph.D.

Experience

• 

  PROGIS Software GmbH

  Feb 1998 - Oct 1998

  Software Developer

  Worked with MS Visual C++ to develop application over GIS maps for different entities

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  The American University in Cairo

  Mar 1999 - Sept 1999

  Research Assistant

  worked as a research assistant in a project to build a software to help students work with their assignments in LABs

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  IBM

  Jan 2000 - Dec 2000

  Software Developer

  I participated in building a java application “Translation and Planning Management System” using Java and DB2

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  Vodafone

  Jan 2001 - Mar 2007

  ICT Consultant

  • Responsible for evaluating and designing high-level architecture models of software systems.• Researching and evaluating the value and the applicability of the new technologies.• Providing technical consultancy for web-based projects.• Responsible for evaluating and designing high-level architecture models of software systems.• Researching and evaluating the value and the applicability of the new technologies.• Providing technical consultancy for web-based projects.• Responsible for developing web-based applications and payment methods.Key Achievments• Providing Vodafone prepaid customers with the best solutions for airtime recharge.• Saving the cost of an enterprise middleware by providing an in-house solution• Facilitating the collection of millions by providing different online payment methods. Show less

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  Etisalat

  Mar 2007 - Jul 2018

  • Formulating the strategies, policies, and plans for the systems in the sales department.• Liaising with the customers, and IT teams to deliver new projects, enhancements, or resolution of issues.• Directing the operations and setting priorities of the tasks.• Directing the selection of the software resources and the provision of user training• Revising and formulating service level agreement, business case, and impact analysis documents.• Addressing incidents and problems and providing solutions for them and generating incidents reports later on.• Governing the change requests of the sales systems.• Supervising the process re-engineering and gap analysis activities.Key Achievements• Empowered the sales operations team with a business continuity policy which increased the support efficiency by 200% leading to sales growth of at least 20%.• Appointed a data analyst to investigate the gaps in the sales systems which resulted in closing 50 critical gaps in the sales systems leading to reducing the number of fraud and technical complaints by at least 40%.• Enabled the sales department with new systems which increased the efficiency of the sales operations by 25%.• Guided the department to revise the existing processes which led to reducing the service level violation from more than 30% to less than 5%.• Boosted the revenue of the company by 10M+ EGP/year by convincing the C-level management through a detailed business case to stop a specific feature in the eTopup Service. Show less • Launching/Managing/Owning and setting cross-functional processes for two key systems eTopup Systems (2 vendors, 10+ stakeholders, 10+ IT engineers)  Sales Distribution Tracking Systems (in-house, 3 stakeholders, 12+ engineers)• Orchestrating the integration projects with the payment solutions’ providers (3 vendors, 5 stakeholders, 7+ IT engineers). • Managing the development of a new commissioning system (in-house, 1 stakeholder, 7+ IT engineers)• Managing the IT projects including infrastructure and technology upgrades.• Managing the automation activities of the ISP sales department.• Constructed cross-functional processes to complement the needs of the stakeholdersKey Achievements• Introduced software solutions which saved at least 10M USD CAPEX if implemented by the 3rd party vendors using in-house resources.• Ensured zero failures of the enterprise applications after a critical upgrade to the billing system by providing an impact analysis study covering before/during/after upgrade activities and processes.• Achieved additional savings of around 130000 USD/year by preparing a thorough impact analysis study covering OPEX and CAPEX calculations and preparing a POC for a CITRIX virtualisation solution in the retail stores• Reduced third-party commissions by 300K EGP/year through replacing the payments delivered by the post with eTopup payments via a careful assessment for the solution and the processes. Show less

  • Business Analysis Manager / Product Owner (sales platform)

    Jun 2011 - Jul 2018

  • Senior Product Owner / Project Manager / Business Analyst

    Mar 2007 - May 2011
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  Self employed

  Sept 2017 - May 2021

  Casual Software Engineering lecturer, trainer, and consultant

  Providing multiple training courses and lectures to students and professionals related to software architecture, Human Computer Interaction, and software quality assurance, IT Entrepreneurship for students from computer science and business disciplines* Ain Shams University (Engineering and Computer Science) - Cairo* The American University in Cairo* Software Engineering Competence Center - ITIDA - Cairo* ESRI - Cairo

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  Deloitte

  Jan 2019 - now

  Business Engineering activities including* Leading/coaching teams* Engaging with clients to gather requirements and document them* Process optimisation* Workshop facilitation* Solution Architecture* Change Management/Release Management* Stakeholders management BA role in an Audit and Assurance project related to NAB bank Changing for a while and working as a test analyst supporting EPA Victoria by testing the financial part of the cycle related to external users Business AnalystNOV-2019 – JAN-2020Supporting Vodafone Digital First project to uplift the quality of the business requirementsBusiness Analyst/Squad Lead JAN-2019 – Nov-2019Supporting Environment and Protection Authority in Victoria (EPA) as a business analyst developing and delivering blueprints, logical design, and user stories

  • Manager - Business Engineering

    Jul 2021 - now

  • Lead Business Analyst

    Aug 2020 - now

  • Testing Analyst

    Jan 2020 - Aug 2020

  • Senior Consultant

    Jan 2019 - Jan 2020