Tim House

Experience

• 

  Nielsen Media Research

  Jan 1983 - Jun 2008

  • Primary Support for all (27) Field City Offices from Seattle to Miami & Hartford to LA• Completed all office setups, moves, and all the upgrades • Work with Sprint, Verizon, BrightHouse, Comcast, MCI WorldComm, Nextira and various local telcos to verify telecommunications as well as network connectivity in all the City Offices. • Primary support for all remote office networks. • Primary Support for all Field Personnel (3000+) equipment and connectivity includes setup and support of all desktops, laptops and network equipment. • Primary Xerox support for all network printers local and in all field offices• Manage and Support Citrix and VPN connections• Extensive knowledge of network design, TCP/IP, DNS, VPN, LAN and WAN topologies • Experienced with the general network connectivity including Ethernet switching, routers and firewalls and wireless technologies including experienced with SonicWALL firewall, UTM, wireless and VPN technologies, remote access, and vpn client connection technologies. • Conduct basic diagnoses of communication software/hardware to troubleshoot connectivity problems.• Problem analysis to identify and resolve hardware, software, and system issues for clients.• Manage Active Directory for field personnel• Experienced with using Lotus Notes Show less •Strong knowledge of server hardware configurations including Raid configurations•Experienced with Windows 2000/2003 Server installation, administration and troubleshooting. •Exchange 2000-2003 email, SMTP routing, Anti-virus Gateway and Anti-Spam and Symantec Backup Exec, hands-on experience. •Primary contact person for resolution of all hardware and all software issues including all home grown applications, and all connectivity, wired and wireless, Sprint, and BlackBerry and VPN. •Use Norton Ghost to create images for laptops and desktops. •Use McAfee enterprise server to update and maintain virus free enterprise, & Norton’s antivirus experienced•Database Administrator for all Field applications•Experienced with using Microsoft SMS and Windows remote•Remedy and Magic ticket management, including report generating•BlackBerry – Rim & Sprint Support, applications and operating system support •Symbol - Mobile Scanning Device, applications and operating system support Show less • Strong knowledge of server hardware configurations including Raid configurations• Experienced with Windows 2000/2003 Server installation, administration and troubleshooting. • Exchange 2000-2003 email, SMTP routing, Anti-virus Gateway and Anti-Spam experience • Knowledge and experience with Symantec Backup Exec, hands-on experience using the backup and recovery processes. • Primary contact person for resolution of all hardware and all software issues including all home grown applications. This includes but is not limited to Microsoft Windows, 95, 98, 2000, NT, 2003, XP, Vista and Windows 7. And all versions of Microsoft Office, including Outlook and Exchange. Also includes all connectivity, wired and wireless, Sprint, and BlackBerry and VPN.• Use Norton Ghost to create images for laptops and desktops, constantly updating images and maintain inventory of Y2K and WinXP images.• Create and maintain data backups• Use McAfee enterprise server to update and maintain virus free enterprise, also experienced with Norton’s antivirus• Database Administrator for all Field applications• Experienced with using Microsoft SMS and Windows remote to access computers and resolve issues• Remedy and Magic ticket management, including report generating• BlackBerry – Rim & Sprint Support, applications and operating system support Symbol - Mobile Scanning Device, applications and operating system support Show less • Responsible for the day-to-day activities of the departmental equipment. Implement and maintain over 100 PC’s, and LAN environment, data interchange with subsidiaries and concerns, upgrade, maintain and troubleshoot a variety of technical office software and equipment including desktop PC’s, laptops, printers, copiers, scanners and faxes to minimize or prevent down time. Maintain DDM’s LAN structure, groups, members and rights for the entire department.• Assisted in the continuous task of quality control through the use of edits and reports• Managed and supervised hundreds of affiliate research projects. This includes all Affiliate processing in the Cable Records Department. Also very much interaction with our clients and Marketing• Experienced with Microsoft SQL and Embarcadero’s Rapid SQL for creating and processing queries• Use Crystal Reports as well as Access, Excel, Word and PowerPoint for presentations and to develop and design custom based reports for our customers. • Experienced with all Microsoft Operating Systems, DOS, Windows 3.1 and Windows 95, 98, 2000 & NT, Windows XP, Vista and also Novel Netware and Visual Basic. • Experienced with all Microsoft Office 95, 97, 2000, 2003, 2007 including Word, Excel, Access and Visio, PowerPoint, FrontPage, MS Mail, Exchange, & Outlook and Outlook Express, Microsoft Mail Remote, • Experienced with other PC software, Lotus Notes, Lotus 1-2-3, DBASE, Word Perfect, Wordstar and Formtool, Netscape, Microsoft Internet Explorer, Map Expert, MapLynx, MapPoint, PCAnywhere and others. All software experience includes installs. • Extensive experience with COBOL, DB2, VM/CMS, TSO, MVS, JCL, ISPF, SAS, SAR, CA7, M204 User Language and using FTP to bring the data down• Project director/coordinator for the DDM Y2K conversion and the SNOWBALL projects• Experienced with Dialup connectivity, TCP/IP and FTP.• Assisted in the training of new personnel, also have monitored and given performance reviews (RMS) Show less

  • Sr. Project Specialist – Field PC Support

    Jan 2002 - Jun 2008

  • Lead Technical Support Analyst - Field PC Support

    Jan 2000 - Jan 2002

  • Lead Technical Support Analyst

    Jan 2000 - Jan 2002

  • Senior Technical Support Analyst - DDM/Cable Records

    Jan 1983 - Jan 2000
• 

  Avnet

  Nov 2008 - Nov 2013

  Technical Support Lead

  • Provide support for Warranty companies, Staples & Office Depot, CDW, Dell, Microsoft, Promethean, Sony and Toshiba• Conduct basic diagnoses of hardware/ software to troubleshoot connectivity problems.• Problem analysis to identify and resolve hardware, software, and system issues for clients• Provide support remotely as well as at the customer's location• Develop and maintain system specification and technical documentation• Manage Active Directory for field personnel including User Account Provisioning and Granting Permissions• Monitor the team Help Desk queue and manages individual queue• Use SAP for writing queries, edits and reports Show less

• 

  The Depository Trust & Clearing Corporation

  Mar 2014 - Oct 2015

  Connectivity Analyst

  •Work with customers to successfully connect FTP, NDM and MQ Series to DTCC's. •Work with customers to successfully send data to DATATRAK & receive data from AUTOROUTE.•Assist customers with production issues both connectivity & data. •Answer questions regarding data elements in numerous record layouts•Support customer testing. Copy Production data to test and act as counterparty by entering data via online functions. Also, play Network Administrator role for Test System Entitlements, at DTCC & with clients.•Technical contact to establish connectivity and entitlements for new products and services. •Review, Submit and Track Circuit Orders. Review and process customer Service Connection Requests for connectivity into the DTCC's Network.•Review, Submit and Track Requests to Modify Routers and Fire Walls. Review and process customer-submitted Router Exchange Forms to modify Router and Firewall definitions.•Review, Submit and Track Requests to Establish FTP, NDM and MQ Connections. Review and process requests to establish FTP, NDM and MQ Series connectivity. Requests are submitted to various areas to enter customer's FTP, NDM and MQ Series definitions. •Conversion Projects. Converting a firm from an obsolete technology to a new technology. •More than 2 decades of working knowledge of IBM Mainframe JCL, MQ, FTP, NDM, zOS, CICS and VTAM.•Strong IP Address/DNS knowledge understanding public vs. private and NAT IP addresses and how they play a part in connectivity.•Working knowledge of IBM WebSphere MQ for rapid and seamless connectivity of information. Establishing connections and the sending of messages to transport data as messages to send across multiple platforms.•Very familiar with Salesforce, Apropos, Service Now (SNOW) and have experience with other call and ticket mgmt. tools including Magic, Remedy, and SAP •Exceptional understanding of various operating systems and how they affect connectivity.•Strong Customer focus working with financial clients Show less

• 

  HealthNet

  Oct 2015 - Nov 2015

  Desktop Support Technician

  Major Job duties and Responsibilities:• Hands & Feet + Remote Desk Side Support • Hardware break/fix• IMAC services• Dispatch support• Workstation refresh• Asset provisioning (Including tagging and labeling)• Asset decommissioning• Support Windows Desktop operating system related issues on End User devices• Reconfigure applications based on Service requests• Reinstall approved applications based on service requests• Support remote and VPN users through remote support• Managed print services support• Resolution of issues connecting, printing or mapping to networked printers on workstations. Show less

• 

  Frontier Communications

  Nov 2015 - Jul 2018

  IT Technical Support

  Major Job duties and Responsibilities:• Provide technical support to all call centers, technicians, all FL. Frontier properties, all management, designers, marketing and sales departments, suppliers, engineers, and other team members throughout the product development and implementation process.• Use Remedy for ticketing purposes • Use SCCM - System Center Configuration Manager to deploy software (including Windows 7 and 10), protect data, monitor health, and enforce compliance across all devices• Hardware break/fix• Assist with providing 24x7x365 maintenance and monitoring of our networks, applications, and systems. Monitoring the core network, systems, and jobs and reacting to alarms/events generated • Network monitoring includes all Frontier network routers switches, hubs, wired and wireless network peripherals. • Monitor and maintain numerous complex multi-tiered Network environments that deliver content to desktop, mobile, and server platforms.• Monitor, identify, resolve, and/or escalate alerts on all operating system platforms, including AS400, UNIX, and Intel environments utilizing BMC Patrol.• Test and verify hardware and support peripherals to ensure that they meet specifications andrequirements, by recording and analyzing test data. • Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications. • Responsible for following procedures for processing of batch files, troubleshooting and reporting errors• Monitor, identify application health check failures, and ensure appropriate process is followed to resolve failures.• Monitor Data Center environmental conditions, performing escalations as required.• Analyze user needs and recommend appropriate hardware.• Update knowledge and skills to keep up with rapid advancements in computer technology. Show less

• 

  Blue Health Intelligence

  Jul 2018 - now

  Desktop Support Engineer

  •Cornerstone for escalating desktop issues•Plan and implement desktop upgrades, maintenance fixes, and vendor-supplied patches.•Monitor and test system performance and provide performance statistics and reports.•Manage enterprise active directory services and supporting desktop infrastructure.•Maintains employee user accounts and Office 365 mailboxes•Use MS Group Policies and other software tools to enable and enforce hardened secure images for desktop devices•Design, deploy and manage desktop imaging deployment processes and procedures.•Administer and resolve issues with end users.•Receive and respond to incoming calls, tickets and/or e-mails regarding problems.•Perform moves, additions, and changes (MAC) requests•Develop and maintain an inventory of all components and equipment•Accurately document instances of desktop equipment or component failure, repair, installation and removal•Liaise with third-party support and PC equipment vendors•Interact with executive level team members to troubleshoot technical issues•Develop and secure physical and virtual desktop images•Support: Microsoft Windows 7, 10 and Windows Server 2008 R2, 2012 R2•Support all company hardware, software and networks•Support all Microsoft Office 2016 / Office 365 products•Implement and Support Blackberry Work, Cylance Protect endpoint solutions, Sophos Safeguard disk encryption on Windows 7 and 10, VDI solutions such as Microsoft RDS, Citrix and VMware Horizon, Manage Engine ServiceDesk Plus and Desktop Central products•Troubleshoot and resolve remote VPN connectivity issues•Implement and Support desktop performance tuning and monitoring tools and desktop imaging solutions •Working Knowledge of TCP/IP and network configurations, and operating system configuration and scripting languages such as PowerShell•Technical proficiency with Microsoft Active Directory, DNS, DHCP and Microsoft group policies with regards to securing and hardening desktop system Show less