Deep Enrich
Rahul B.
Customer Service Representative
1000 followers
Delhi, India
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About me
Data Scientist /Analyst | Leveraging Data Insights for Business Optimization | ML & NLP Enthusiast | Python | SQL | Power BI | Ex-Amazonian | PGDM in Marketing
Education
Boston Institute of Analytics
2023 - 2024Certification Course Data Sceince
Institute of Management Technology, Ghaziabad
2022 - 2024PGDM Marketing
Inderprastha Engineering College
2015 - 2019Bachelor of Technology - BTech Mechanical Engineering 61%Activities and Societies: Worked on “Microwave Cladding” project. We used heat generated in a microwave to perform cladding on a metal.
Experience
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Jul 2019 - Nov 2020Customer Service RepresentativeOptimized marketplace support for North America, Canada, the United Kingdom, and Japan, handling customer issues independently, assisting in problem determination, coordinating escalations, and assessing customer needs.
Amazon
Nov 2020 - May 2023Management Information System Executive- Acted as a Management information system (MIS) for HBS and Japan, providing specialized support and guidance.- Generated reports and dashboards on a weekly, biweekly, and monthly basis to assess team performance and identify areas for improvement.- Additionally focused efforts on decreasing the turn-around time (TAT) for resolving customer chats to enhance customer satisfaction levels.
UrDoer
Apr 2024 - nowData Scientist
Licenses & Certifications
Introduction to Programming Using Python
HackerRankMay 2023- View certificate
British Airways - Data Science Job Simulation
ForageFeb 2024
Data Science and Artificial Intelligence
Boston Institute of AnalyticsFeb 2024- View certificate
Quantium - Data Analytics Job Simulation
ForageJan 2024 - View certificate
BCG - Data Science Job Simulation
ForageFeb 2024 SQL basic
HackerRankMay 2023SQL intermediate
HackerRankAug 2023- View certificate
KPMG AU - Data Analytics Job Simulation
ForageOct 2023 - View certificate
Cutshort Certified Data Analytics
CutshortJun 2024 Problem Solving Basic
HackerRankMay 2023
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