Raudhoh Ruslan

Experience

• 

  IBM

  Aug 2016 - Aug 2017

  IT Helpdesk

  • Provide technical support and troubleshooting assistance via call and chat.• Analyze and prioritize tickets based on severity and impact. Escalate critical issuesto appropriate IT Teams for specialized assistance.• Assist users in the installation , configuration, and troubleshooting of software applications, operating systems and hardware devices.• Manage users accounts, password resets, and access permissions.

• 

  DXC Technology

  Sept 2017 - May 2019

  IT Helpdesk

  • Provide technical support and troubleshooting assistance via call and chat.• Manage and dispatch self-service tickets to the appropriate teams for a resolutionwithin SLA.• Serve as a backup trainer for new joiner, assisting in their system knowledge training. Conduct training sessions to ensure new employees have a smooth transition.

• 

  INFO-TECH SYSTEMS INTEGRATORS

  May 2019 - Sept 2023

  • Seasoned Training: Successfully trained over 500 employees on HRMS systems, combining technical expertise with effective communication to ensure full comprehension.• Advanced Workshops: Designed and led advanced workshops on HRMS Year-End Process, empowering users to harness data for payroll processing and closing.• Training Material Enhancement: Elevated training materials with multimedia resources, enhancing engagement and making complex concepts easily digestible.• Mentorship Role: Mentored and guided junior trainers, fostering a knowledge-sharing culture and improving the overall quality of training programs.• Feedback Utilization: Utilized participant feedback to refine training methodologies, resulting in a 20% increase in training effectiveness and participant satisfaction.• Client Partnership: Formed strong partnerships with clients, actively understanding their evolving needs and tailoring training to suit their specific HRMS usage.• Continuous Learning Initiatives: Launched a monthly webinar series on HRMS updates, ensuring users stay up-to-date with new features and enhancements.• Recognition as Expert: Established as the go-to authority in HRMS training, invited to speak at webinar. (TARUC, MSU & Malaysia HR Forum)• Technical Writing: Develop and maintain user guides, manuals, and other instructional documents for the system. Ensure the documents are regularly updated.• Team Collaboration: Work together with the Marketing team to generate sales qualified leads and Software Development team to conduct and perform User Acceptance Test (UAT). Show less • Smooth Rollout Training: Successfully trained teams for new enhancements HRMS system launch, making sure employees understood the system's ins and outs.• Quick Adoption Rate: Helped 95% of employees & customers quickly embrace the HRMS platform through engaging training sessions and easy-to-follow materials.• Tailored Solutions: Created personalized training for clients, earning high praise for addressing their specific HRMS challenges.• Team Collaboration: Worked closely with software developers to improve the HRMS interface based on user feedback.• Remote Training Success: Led remote training using virtual classrooms and webinars, ensuring employees and customers got the training they needed.• Improved Training Approach: Tweaked training based on feedback, making it even better and more engaging.• Industry Recognition: Gained recognition as an HRMS trainer, speaking at events and education collaboration, and boosting company reputation. Show less • Seamless Transitions: Led 200+ companies through the adoption of new HRMS software, ensuring minimal disruption.• Timely Project Completion: Completed 200+ HRMS implementation projects ahead of schedule by efficient planning and coordination with both clients and internal teams.• Custom Solutions: Crafted tailored HRMS setups for diverse industries, earning praise for adapting the software to fit unique business needs.• Data Migration Success: Successfully migrated employee data for 200+ clients, guaranteeing data accuracy and confidentiality throughout the process.• Effective Training Programs: Designed and delivered user-friendly training programs that empowered clients to confidently use the new HRMS system.• Collaboration: Collaborated closely with software developers to relay client feedback, resulting in UI improvements and better user experiences.• Clear Communication: Maintained open communication channels with clients and internal stakeholders, resulting in 100% alignment throughout the implementation projects.• Process Streamlining: Identified and streamlined inefficiencies in the implementation process.• Documentation Enhancement: Revamped implementation documentation, making it more user-friendly and reducing confusion during the transition.• Knowledge Sharing: Led internal workshops to share best practices and lessons learned, contributing to the team's overall growth and expertise.• Conducted detailed consultations with each client to understand their unique HR processes, data structures, and specific requirements.• Collaborate with HR and other departmental customers to understand the organization’s specific HR needs, processes, and requirements.• Conduct a thorough analysis to identify gaps in existing HR processes that can be addressed and implemented in the HRMS. Show less

  • Senior trainer

    Jan 2022 - Sept 2023

  • Trainer (HRMS)

    Jan 2021 - Dec 2021

  • Implementation Specialist

    Aug 2019 - Dec 2020

  • Software Support Specialist

    May 2019 - Jul 2019
• 

  TechnologyOne

  Oct 2023 - Feb 2025

  Business Consultant
• 

  The Access Group

  Feb 2025 - now

  Implementation Consultant