Kareem Ehab

Experience

• 

  Nirvana Travel & Tourism

  Jun 2020 - Oct 2023

  • Quality Assurance Executive

    Apr 2023 - Oct 2023

  • Contracting Data Entry Specialist

    Jun 2020 - Oct 2023
• 

  Safa

  Sept 2023 - now

  Contracting and packaging specialist

  • Update pricing, promotions, product requirements to all related departments.• Handle daily request from sale and help improve their conversion rate.• Calculated travel and accommodation costs.• Prepared detailed itineraries, including accommodation and flights (as there is a good knowledge with Amadeus GDS and NDCS)• Deal with occurring travel problems, complaints or refunds• Ensure quality measurements to track improvement in products.• Develop quality assurance standards and company processes.• Adhere to quality standards. Ensure products meet customer expectations and demand.• Create reports documenting errors and issues for fixing.• Work closely with the team to improve existing quality.• Maintain standards for reliability and performance.• Monitor the main contracts and daily offers through the online system. • Reviewing the main contracts including rates, allotment, release, etc. on online system.• Ensure all contract terms and conditions are completed to company guidelines in an accurate and timely manner.• Ensure all hotel information content (photos/facilities/contact details) is accurate and up to date.• Follow up the special offers with hotels sales offices and hotels.• Create reports with special offers received. • Follow up in daily basis the emails عرض أقل