Shourya Singh

Experience

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  NoBroker.com

  Mar 2022 - Dec 2022

  Senior Customer Support Executive for International Process

  Senior Customer Support Executive (International Process) - No BrokerBridging the gap between international aspirations and Indian reality, I guide global clients to their perfect Indian residence and enroll them seamlessly into No Broker's services.Expertise in International Relocation:Intercultural Liaison: Foster exceptional relationships with international clientele, understanding their unique needs and navigating language and cultural barriers.Residence Matchmaker: Leverage in-depth knowledge of India's diverse housing market to match clients with ideal living solutions, addressing preferences, budgets, and location requirements.No Broker Navigator: Expertly guide clients through No Broker's service enrollment process, ensuring smooth onboarding and familiarizing them with platform functionalities.Data-Driven Approach:Excel Efficiency: Utilize advanced Excel functionalities to manage client information, track leads, and generate impactful reports, driving operational excellence.Performance Analyst: Regularly monitor key performance indicators (KPIs) and implement data-driven strategies to enhance customer satisfaction and optimize conversion rates.Communication Excellence:Multilingual Maestro: Fluently communicate with clients in English and (insert other languages), fostering trust and rapport across borders.Written Wizard: Craft clear, concise, and informative emails, reports, and proposals that ensure efficient communication and client understanding.Negotiation Navigator: Advocate for clients' needs and effectively negotiate lease agreements with landlords, securing favorable terms and ensuring a smooth transition.Impact:My comprehensive knowledge of the Indian housing market, data-driven approach, and commitment to exceptional customer service empower international clients to seamlessly navigate their relocation journey and confidently choose No Broker for their housing needs. Show less

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  Vcare Call Centers India Private Limited

  Jan 2023 - now

  Data Specialist

  Data Specialist - Medical Aids Ecommerce (Healthsmart)Unveiling insights from Healthsmart's medical aid orders, I empower informed decision-making with meticulous data analysis and compelling visualizations.Data-Driven Workflow:Excel Virtuoso: Transform raw order data into actionable insights through expert data cleaning, manipulation, and analysis using advanced Excel formulas and functions.Visualization Wizard: Craft clear and captivating data visualizations (charts, graphs, dashboards) to communicate complex trends and patterns to stakeholders at all levels.Reporting Architect: Design and generate comprehensive reports detailing key order metrics, customer behavior, and market trends, driving data-driven strategies.Technical Expertise:NetSuite Navigator: Leverage in-depth knowledge of Oracle NetSuite ERP to extract and analyze order data with precision and efficiency.SQL Savvy: Utilize SQL queries to efficiently retrieve and manipulate data from various databases, ensuring data integrity and accuracy.Data Storytelling: Master the art of data storytelling, translating complex insights into compelling narratives that inform and inspire action.Beyond the Numbers:Collaborative Spirit: Partner with cross-functional teams to share data-driven insights and support strategic decision-making.Communication Chameleon: Tailor data presentations and reports to diverse audiences, ensuring clear and actionable communication.Continuous Learner: Embraces the ever-evolving data landscape, actively seeking new skills and staying ahead of industry trends.Impact:My meticulous data analysis and impactful visualizations empower Healthsmart to make informed decisions, optimize business processes, and gain a competitive edge in the medical aids market. Show less