Sarah Liley

Experience

• 

  Jollyes Petfood Superstores

  Nov 2007 - Jul 2015

  Store Manager

  - Managed a team of 11 staff driving annual KPI targets - Supported the Regional Manager with all new store openings and store refits- Solely accountable for the P&L - Achieved KPI targets and secured double digit % growth each week on year on year sales; the highest % increase across 23 stores in the North Region - Achieved treble digit growth in customer account year on year; the highest increase within the North Region

• 

  Greene King

  Jun 2015 - Jun 2018

  General Manager

  - Lead and motivate a multi-disciplined team of 20 maintaining ownership of P&L - Drive sales to maximise revenue and profitability levels- Monitor compliance in line with company policy - Track staffing hours against budgetary allocations- Manage recruitment drives, training and development- Oversee and lead staff needs such as appraisals and disciplinary procedures- Manage health and safety, stock management, and general operational activitiesThe Red Lion Public House Achievements - Received full bonus each quarter for all KPI targets and the Kitchen of Excellence Award - 9% Total sales growth YOY - 6% Liquor sales growth YOY - 20% Food sales growth YOY - 22 % Cover growth YOY- 4% NOEDS growth YOY - 32% BTP as a % of sales YTD - 8% Total margin increase YOY - 99.99 Yield achieved at 0.49% above target - Mystery guest 98.9% and NPS at 100% Show less

• 

  Various Driving Agencies

  Jul 2018 - Jul 2023

  HGV Class 1 ADR Driver
• 

  Mitchells & Butlers PLC

  May 2023 - now

  General Manager