Leyland B.

Experience

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  Erlanger Health Systems

  Dec 2007 - Jan 2009

  Network Field Services Technician I

  Collaborate with engineers, systems analysts, other technicians, and top-level managers in the testing, evaluation, and implementation of the ongoing network redundancy project.Build image, configure and deploy Windows XP Pro on IBM/Lenovo laptops and PCs.Proficient in pushing configuration info (Command Line and GUI), racking, and stacking a number of different Nortel edge switches.Experience with Nortel's Device Manager application for management and configuration changes on edge switch switches and core passports.Develop and implement procedures for installing, configuring, troubleshooting and managing Nortel Secure VPN Routers.Configure, rack, and test SNMP traps for all redundant MinuteMan UPSs.Highly skilled and efficient at terminating CAT5e, CAT6, RG59, RG6, MM and SM fiber-optic.Coordinate non-project specific copper and fiber-optic pulls with our wiring contractor.Comprehensive understanding in 802.11x wireless technology and security protocols.Provide Level 1 and 2 support for more than 1,000 end users with desktop, network connected, and peripheral devices.Manage, configure and create all IPSec VPN accounts.Create and modify AD user accounts in Windows 2K, XP, Server 2K, 2K3, and 2K8.Involved in migration of entire Technology department’s Outlook profiles to new Exchange Server.Provide Level 1 support to physicians in use of Nortel's NetDirect SSL VPN Client for network access.Organized a four-man Remote Access Team (RAT) which provided 24hr support for more than 100 private non-Erlanger physicians, coders, and other end-users. Show less

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  Corptek

  Jan 2009 - Jan 2010

  Lead Network Technician

  Design, plan, and implement small business and residential networks.Handled majority of the service calls for both residential and small business clients.Involved in all aspects of our clients' needs, from new system setups to email integration with MS Outlook/Mozilla Thunderbird to file sharing, etc.Proficient in configuration and troubleshooting of several types and models of wireless routers and APs.Install, configure, optimize and manage Windows 2K, XP(Home &Pro), Vista, Windows 7, 2K Server, and 2003 Small Business Server.Build and replace hardware components for desktop and laptop PCs.Provide 24hr Level 1 and 2 support for our clients.Comprehensive knowledge of anti-virus, anti-malware and anti-spyware utilities as well as threat removal techniques using registry editing methods. Show less

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  U.S. Xpress, Inc.

  Jan 2010 - Feb 2011

  Desktop Support Specialist

  Build image and deploy Windows 7 and XP Pro on Dell and HP PCs and laptops to the end-user/client as well as install and configure specific software as ordered.Provide on-site and remote, Level 1 and 2, support to almost 10,000 users and clients.Assisted with the roll-out and training of the HP Service Desk Manager portion of the HP Service Manager Software tool set.Created and updated installation and configuration documentation for new and existing software which significantly improved deployment of upgraded software as well as new desktop/laptop deployments.Reported an average of 25-30 Tier 1 resolutions for work orders per day.Collaborated with the rest of the Desktop Support Team in implementing a new barcode scanner asset management system.Experienced with IBM i6.1 and i7.1.Responsible for creating AD accounts, MS Exchange accounts, VPN permissions, network share permissions, and software access permissions for the majority of our applications, including AS/400. Show less

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  Secure Watch, LLC

  Jan 2011 - Sept 2011

  ADT Security Monitoring Systems Technician

  Perform security vulnerability assessment, install the control panel and associated sensors, run phone line (CAT 5e) and electrical wire, and teach the customer how to properly operate the alarm system.Proficient in programming and installation of GE Simon XT control panel as well as all types of sensors, external sirens, and third party peripherals.Expert understanding of various types of low-voltage technology as related to properly integrating the control panel to the existing phone system, with full line seizure included. Show less

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  Chattanooga Times Free Press

  Feb 2011 - Mar 2012

  Network/PC Technician

  Install, configure, and support various client’s LAN/WAN.Maintain network hardware and software.Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.Assisted in supervising other network support and client server specialists and plan, coordinate, and implement network security measures.Diagnose, troubleshoot, and resolve hardware, software, or other network and system issues, and replace defective network and PC components when necessary.Maintain and administer computer networks and related computing environments including PC hardware, systems software, applications software, and all PC/network configurations.Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.Confer with network users about how to solve existing system problems.Recommend changes to improve systems and network optimization and integrity, and determine hardware or software requirements related to such changes.Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies. Show less

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  Apple

  Aug 2011 - Oct 2011

  Apple Customer Advisor

  iOS Phone support for Apple customers who were covered under Apple Care Plan. I supported all Apple devices that had Apple's iOS installed.

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  Convergys

  Apr 2012 - Jun 2015

  Network Services Technician III

  One of two technicians charged with performing the daily tasks and responsibilities of the everyday maintenance for the call center based environment. Build, rebuild, upgrade and deploy Windows 7 and XP operating systems, as well as business specific applications using SCCM 2007 SP2 (System Center Configuration Manager). Responsible for all hardware refreshes for each client program in a call center environment. Monitored and maintained all onsite network switches and servers. Involved with the monthly core staff meeting to provide input for upcoming projects. Show less

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  UPS

  Sept 2015 - Sept 2017

  TSG Field Services Technician II

  Responsible for all installation, break-fix, servicing, and administration of all devices and software from the local desktop and peripherals, networked printers and MFDs, to the MDF/IDF and cabling for the feeder hubs in Macon, Unadilla, and Columbus, Georgia as well as 3 SCS sites and 2 freight sites along with the 150+ customers that utilize UPS Worldship and the accompanying hardware.

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  H&R Block

  Oct 2017 - Sept 2019

  Field Systems Technician

  Primary field systems technician responsible for complete office setup and servicing in 13 different locations in Macon/Warner Robins and surrounding area. Setup/servicing of all IT systems from VoIP phone systems and end-point HP computer systems to the office server and accompanying LAN/WAN hardware. Charged in training Tax Advisors with use of new programs and applications and processes. Also responsible for asset management and tracking as well as hardware refresh scheduling.

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  Fujitsu Americas

  Sept 2019 - now

  Field Engineer