John Sutton

Experience

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  St. John James Hosptial

  Jan 2013 - Jul 2014

  Wardsman

  Work in theatres assisting doctors and nurses to ensure they could complete their duties effectively.

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  Australian Turf Club

  Aug 2014 - Mar 2016

  Bar Staff

  Work behind the bar and at private function during the busy Autumn and Spring Carnivals.

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  Accor Plus

  Feb 2015 - Jul 2016

  Customer Service Representative, Porter

  • Maintain a high level of customer service while communicating with guests and fulfilling their needs.• Delegate a team with roles around the hotel such as assisting with functions and with large groups.• Manage and maintain guest profiles at 99% occupancy.• Use problem solving skills to complete tasks in a timely manner.

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  Fairfax Media

  Apr 2017 - Sept 2017

  Sports Events Intern

  • Work with the Sports Events Team to assist in organising numerous events throughout the year including the largest fun run in the world, The City2Surf.• Assist members within the operations, sponsorship and marketing sections to ensure an effective and successful event. • Effectively use Excel and Word for data entries with over 80,000 participants. • Maintain a high level of customer service while satisfying all enquiries.

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  International Convention Centre Sydney (ICC Sydney)

  Apr 2017 - May 2018

  Event Team Leader

  • Assist with the preparation and organisation of all rooms within the convention and exhibition centre to meet the specific client requirements.• Lead and direct teams in a high paced team environment to meet strict deadlines.• Engage directly with clients to ensure expectations are met throughout the event duration.

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  Cricket NSW

  Jul 2017 - Apr 2018

  Cricket Development Intern

  Assist Cricket NSW Development Managers with the continuous development of the sport of Cricket throughout Sydney and NSW.

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  Energon

  Sept 2018 - Oct 2019

  Customer Success Manager

  • Develop strong relationships with new and existing clients to ensure all expectations are met. • Be the main point of contact for all customers and have a strong understanding of their requirements.• Plan, organise and implement a monthly event for potential new clients (average of over 50 attendees). • Work closely with the content and marketing team to improve company brand and promote monthly events. Meet weekly KPI's for business development and customer interaction.

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  Sportsbet

  Feb 2020 - May 2024

  Premium Relationship Manager

  • Act as the primary point of contact for Sportsbet customers and manage any issues or enquiries• Work with internal teams to resolve in a timely manner such as our Safer Gambling and Risk & Trading teams.• Create and implement personalised marketing plans and initiatives to grow ‘share of wallet’ from customers in your group• Host and ensure customers have a superior experience at sporting and general events.• Maintain records of all communication and customer insights within CRM for customisation and relationship building• Amplify marketing campaigns through outbound calling and other available channels and promote our commitment to sustainability and safer gambling Show less