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Doug Conroy

Doug Conroy

Client Services Principal

Followers of Doug Conroy170 followers
location of Doug ConroyCohasset, Massachusetts, United States

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  • Timeline

  • About me

    SaaS Client Success Manager| Relationship Manager| Business Analyst| Project Manager

  • Education

    • Boston University Questrom School of Business

      -
      MBA

    • Boston College

      -
      BA

  • Experience

    • Financial Services Group - Conduent Inc.

      Feb 2005 - now
      Client Services Principal

      Manage client relationships and function as a single point of contact for ongoing support and enhancement requests. Oversee contract compliance and service delivery according to service level agreements (SLA). Advocate for client needs and conduct business analysis and consulting to optimize results. Provide technical support and end-user product training to clients. Negotiate contracts with third party application providers to provide technical service and support for key contracts.

  • Licenses & Certifications

    • Certified QlikView Support Administrator

      QlikTech Business Intelligence

    • Certified Project Management for IS/IT

      Villanova University

    • Certified SalesLogix Engineer

      Infor/Saleslogix CRM