Wanderson Ferraz Do Valle

Experience

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  Dundalk Institute of Technology

  Jun 2014 - Aug 2014

  Research Intern

  • Performing lab tests to develop research in electrochemistry.

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  Equacione Jr. Engenharia e Soluções

  Jul 2015 - Aug 2016

  Marketing Officer

  Chemical Engineering Junior Enterprise.• Creation of logos, art design and brand publicity.• Prospection of new clients.• Organization of the Student Week, with seminars, lectures and workshops.

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  RME Consultoria e Engenharia

  Mar 2016 - Jul 2016

  Chemical Engineering Intern

  RME is a company that carries out risk analysis of industrial processes, providing process engineering services, carrying out various process simulation jobs and detailed area classification plans, adapting to the requirement to present calculation memories to justify the classification obtained according to established norms.Activities• Introduce and perform quality review checks for open source simulation softwares to minimize the company expenses.

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  SENAI CETIQT

  Feb 2017 - Apr 2017

  Commercial Assistant

  SENAI CETIQT is a professional school and a center for professional development to the textile industry in Brazil. SENAI is a network of not-for-profit secondary level professional schools established and maintained by the Brazilian Confederation of Industry and it is one of the most important institutions in the country providing formal training for specialized workers for the industry, in the areas of chemistry, mechanics, construction, etc.Activities:• Responsible for customer satisfaction, being in contact with them by email and phone to support, solve problems, clarify any doubts, and give any assistance.• Registration and follow up of sales orders, reports of verification and control. • Control of sales by commercial proposal and registration of samples for laboratory tests. Show less

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  Mérieux NutriSciences Brasil

  Feb 2019 - Jul 2019

  Customer Care Analyst

  Mérieux NutriSciences is a company present in 14 countries and offers food analysis, water analysis, environmental monitoring, contract research, consulting on quality and safety, Training, Audit and inspection services to meet the needs of manufacturers, food processors, caterers and retailers. Activities:• Customer Focus: Successful reduction in the number of complaints by the customers.• Analysis of customer service department’s operations and recommendations on ways to improve productivity and customer satisfaction levels. • Increase of NPS (Net Promoter Score) by establishing a good relationship between clients and company and consequently increasing revenue. • Development of strategies and techniques to enhance the service department’s effectiveness, working directly with customers helping to troubleshoot issues and resolve customer dissatisfaction.• Assistance and support during sales and post sales of environmental lab analysis, stablishing the contact between clients and lab. Show less

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  SENAI CETIQT

  Oct 2019 - Dec 2022

  Research And Development Engineer

  SENAI Institute for Innovation in Biosynthetics and Fibers is a national reference in RD&I for the industry and works in the identification and development of new chemical, bio-chemical and textile products and processes, from renewable and non-renewable re-sources.Activities:• Scientific studies and research of plasma application in polyamide 6.6 to increase efficiency. • Natural fibers dyeing using sustainable dyes from Brazilian flora.• Improvement and development of new products with low cost and high efficiency.• Planning and supervision of experimental work in a laboratory and manufacturing environment.• Elaboration of reports about the development of the project, according to the norms of quality control. Show less

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  Technische Universität Wien

  Dec 2023 - now

  PHD Student