Fabiola Teixeira

Experience

• 

  Conecta Comércio e Serviços LTDA

  Jan 2013 - Oct 2013

  Customer Service Specialist

  • Finance protection for Zurich Insurance Group clients in partnership with Vivo Communication Technology Co. Ltd.• Contributed professionally and courteously to help connect customers with the sales team and arrange for valuable sales appointments in a call center environment. • Responsible for interaction between the client and the company through the call center. • Customer service call centers need to create satisfied customers with every call, evaluating the service.• Sell products and place customer orders in the computer system. Research required information using available resources.• Provide product and service information to customers. Show less

• 

  Tentbeach

  Nov 2013 - Nov 2016

  • Increased consumer service satisfaction by 75%, resulting in an improvement in customer retention of 85%.• Analyze credit data and financial statements of individuals to determine the degree of risk involved in extending credit.• Effective communication and negotiation skills have allowed me to close 1800+ deals with clients very efficiently.• 3 years of business and development, fostering relationships with customers, attracting new clients, negotiating agreements, hitting quarterly quotas, and exceeding sales regularly.• Responded to 150+ average customer inquiries per phone and in-person visit.• Prepared credit analysis using Credz for worthy clients and potential customers. • Managed credit approvals, customers services, and customers data including the purpose of the application, credit viability, and customer payment history. • Direct communication with possible clients to gather information and build bids for credit. • Creating goals and developing an action plan and strategy to reach the goal established. • Direct the team, development, and analysis of results. Develop motivational campaigns and management of the team. • Monitoring the policies of credit cards and customer information. • Excellent analytical skills and solid mathematical knowledge. Knowledge of accounts statements, interest calculations, and advanced understanding of Office 365. • Useful skills of credit analysts are problem-solving, decision-making, researching, and organizing.• Award: Typing skills for rapid data entry. Show less

  • Credit Card Sales Representative

    Feb 2015 - Nov 2016

  • Customer Assistant

    Nov 2013 - Jan 2015
• 

  AuPairCare Live-In Childcare

  Oct 2017 - Mar 2021

  Personal Assistant and Childcare Specialist

  • Coordinated the logistics and planning of the daily and monthly activities of three children. • Created a diverse and engaging educational curriculum for elementary-aged children with hands-on activities that encouraged curiosity and further exploration.• Maintained open communication with parents to discuss any issues or disciplinary problems.• Participated in a multicultural exchange program to broaden my cultural diversity, traveling to 11 countries. • Completed childcare educational courses and obtained CPR certification.• Provided high-quality physical and emotional care for children, encouraging social and educational development during exchange educational programs;• Daily fast schedule management for all activities;• Development support and orientation;• Cross-team work with parents, teachers, and play dates;• Gained Skills: Communication; cultural awareness; self-awareness; adaptability; self-reliance; courage; problem-solving; leadership. Show less

• 

  It's Time

  Nov 2020 - Nov 2020

  Guest Speaker

  • Presentation of various Exchange Programs for +150 students.• 3 sessions of conversation with Brazilian English Students.• Coordination the topics of the presentation with 5 teachers.

• 

  LAW OFFICES OF BRIAN H. KAPPOCK

  Apr 2021 - Sept 2021

  Legal Assistant

  • Creating 250+ legal documents using HotDocs and cover letters for purchasing, invoices, contract processing, and affidavits.• Handle high-volume email and phone traffic with 100+ high-value clients daily, and stimulated relationships through a deep knowledge of the law offices.• Scheduled appointments and updated calendars with Outlook Calendar to reduce instances of overbooking by 96%.• Managed communications across departments to schedule and play bi-weekly company meetings; • Implemented Excel spreadsheet records for inventory management, saving 5 hours of work every week.• Point of contact among internal and external stakeholders;• Analyzed customer feedback on our pages.• Organized, updated, and digitized 1100+ documents. Show less

• 

  Civic Life Project Inc

  Sept 2021 - Nov 2022

  • Designed social media strategies with Google Workspace to attract potential donors and youth, increasing the number of followers by 35%.• Created 300+ pieces of content-focused topics such as climate change, voting rights, racism, gun control, women's rights, and LGBTQ+ reaching 26,900+ people on Instagram, Facebook, Twitter, LinkedIn, YouTube, and TikTok. • Production of social media strategies to organically build a community of followers (35% growth), helping raise $101,200.00.• Promoting Civic Life’s event, selling 170+ tickets, and generating more than $2,100.00 of revenue• Coordinated, scheduled, and edited content for Instagram, Facebook, Twitter, and LinkedIn with Meta Business Suite and Buffer. • Leveraged analytics tools across Facebook, Instagram, Twitter, and LinkedIn to track progress against engagement goals/metrics.• Use of Direct.Me, Calendly, Scener.com, Eventbrite and Constant Contact to advance team experience. Show less

  • Social Media Coordinator

    Dec 2021 - Nov 2022

  • Senior Project Coordinator

    Dec 2021 - Oct 2022

  • Assistant Project Coordinator

    Sept 2021 - Dec 2021
• 

  Tulane University

  Feb 2023 - now

  • Maintain and update an email list of over 15,000 contacts, implementing a systematic process that results in a 95% accuracy rate in contact information.• Skillfully oversee RSVPs for a diverse portfolio of 20+ events each year, ensuring a robust response rate.• Produce meticulously crafted reports encompassing diverse statistics of the alumni base. Conduct in-depth analysis to extract key insights, including engagement levels, advancement in career trajectories, and a nuanced demographic breakdown. • Adeptly present these findings to facilitate strategic decision-making, resulting in a substantial 20% improvement in targeted alumni initiatives and a reinforced foundation for enhancing overall alumni relations. Show less • Managed daily operations for a team of four in the Law School Major Gifts and Alumni Relations department.• Coordinated calendars and updated meeting agendas, facilitating over 15 meetings monthly for team members and stakeholders.• Supported trip planning for frontline officers, including preparation of meeting materials and data entry into the Advance fundraising system for approximately 30 trips annually.• Assisted the Senior Director of Alumni Relations and Managing Director of Development in planning and executing events, including Homecoming, Reunion Weekend, and Law School Hall of Fame, coordinating logistics for over 20 events per year.• Tracked and reported Major Gifts fundraising metrics daily, ensuring accurate records for effective analysis and decision-making.• Utilized Concur and eProcurement systems to process and track expenses, maintaining budget compliance for over 20 events and 30 trips annually. Show less

  • Senior Administrative Program Coordinator

    Dec 2023 - now

  • Administrative Program Coordinator, Law School Office of Advancement

    Feb 2023 - Dec 2023
• 

  Positive Planet US

  Aug 2023 - Dec 2023

  • Spearheaded the planning, coordination, and implementation of ten projects and initiatives within the legal team annually.• Diligently monitor and present project updates to four relevant stakeholders and project team members on a regular basis.• Set and achieve project timelines, ensuring successful completion of three projects per quarter, and develop detailed project plans to enhance efficiency.• Monitor and track project deliverables with a focus on achieving a 85% increase in on-time project completions; simultaneously, create and maintain comprehensive documentation for all projects to improve overall transparency and knowledge transfer.• Regularly update the Legal Counsel Lead and team members on the progress and results of projects, fostering a collaborative environment that ensures everyone is informed and aligned. Show less

  • Program Manager, Legal

    May 2021 - Dec 2023

  • Fundraising & Partnerships

    Aug 2023 - Nov 2023